Digital Quality Assurance Co-ordinator

SavageOne Pty Ltd; Cape Town; Hybrid; ZAR 240,000 - 360,000; Full time

Job summary

SavageOne Pty Ltd is seeking a Digital Quality Assurance Coordinator to support planning, coordination, execution and QA of digital marketing campaigns. You will ensure campaigns are delivered accurately, on time and aligned with brand guidelines and workflows.

The role requires digital marketing knowledge, campaign management, quality control and strong stakeholder communication to drive efficient processes and client satisfaction.

Qualifications

• BA, BCom or equivalent tertiary qualification.
• 2–3 years' hands-on experience in digital marketing and campaign management.
• Basic understanding of HTML and web publishing.
• Knowledge of SEO, website metrics, Meta Business Manager and Google Analytics.
• Experience with WordPress and social platforms.
• Strong project management and workflow coordination.
• Proficiency in PowerPoint or Keynote.
• Experience with user journey mapping tools and workflow platforms.

Responsibilities

• Plan and coordinate digital campaigns across platforms for seamless execution.
• Manage campaign workflows, timelines and deliverables from briefing to completion.
• Oversee campaign setup, execution and quality assurance processes.
• Proofing and quality control of digital assets to minimise errors.
• Ensure deliverables comply with brand guidelines and SOPs.
• Coordinate with third-party agencies and stakeholders for timely asset delivery.
• Support platforms with testing, troubleshooting and technical liaison.
• Manage campaign budgets and post-campaign reconciliations.
• Communicate clear briefs to design teams and ensure accessibility.

Skills

BA/BCom

Digital marketing

Campaign management

HTML basics

SEO/GA

WordPress

Project coordination

PowerPoint

Education

BA/BCom or equivalent

Tools

WordPress

Google Analytics

SEO tools

Job description

Digital Quality Assurance Coordinator

Location: Durban or Cape Town
Work Environment:Hybrid
Working Hours: Monday to Friday, 09:00–18:00 or 10:00–19:00 (to be confirmed based on client requirements)

Role Overview

Our client is seeking a detail-oriented and digitally savvy Digital Quality Assurance Coordinator to support the planning, coordination, execution and quality assurance of digital marketing campaigns.

The successful candidate will ensure that digital campaigns are delivered accurately, efficiently, on time and in line with client expectations, brand guidelines and established workflows.

This role requires a combination of digital marketing knowledge, campaign management, quality control, project coordination and strong stakeholder communication.

Key Responsibilities

Digital Campaign Management & Quality Assurance

• Plan and coordinate digital campaigns across various platforms and services to ensure seamless execution.
• Manage campaign workflows, timelines and deliverables from initial briefing through to completion.
• Oversee campaign setup, execution and quality assurance processes.
• Conduct thorough proofing and quality control of digital assets and campaign collateral to minimise errors.
• Ensure all deliverables comply with brand guidelines, technical specifications and standard operating procedures.
• Coordinate with third-party agencies, service providers and stakeholders to ensure timely delivery of campaign assets.
• Support campaign platforms, including testing, troubleshooting and liaising with technical support teams.
• Manage allocated campaign budgets and complete post-campaign reconciliations.

Campaign Execution & Digital Support

• Ensure creative briefs are clear, accurate, accessible and properly communicated to design teams.
• Support digital marketing teams with campaign initiatives across multiple digital platforms.
• Maintain brand consistency and a positive customer experience across all digital touchpoints.
• Work with internal and external stakeholders to deliver accurate, high-quality digital content and campaign assets.
• Identify opportunities to improve campaign efficiency, scalability and profitability.
• Implement automation and process improvements to strengthen quality assurance and reduce errors.

Project & Workflow Management

• Coordinate digital projects using established workflow and project management platforms.
• Monitor project progress to ensure deadlines, budgets and deliverables are achieved.
• Manage multiple campaigns simultaneously while maintaining high standards of accuracy.
• Identify potential risks, delays or operational challenges and implement appropriate solutions.
• Continuously improve briefing, workflow management and communication processes.

Stakeholder & Client Relationship Management

• Build and maintain strong relationships with internal teams, clients and external service providers.
• Act as a key point of coordination between digital teams, creative teams, client services and third-party stakeholders.
• Ensure clear, professional and timely communication throughout campaign execution.
• Support client requirements and assist in resolving campaign-related queries or challenges.

Reporting & Performance Improvement

• Monitor campaign execution and overall effectiveness.
• Analyse and present digital content and campaign performance.
• Identify opportunities to optimise digital services and improve commercial outcomes.
• Provide accurate reporting on campaign progress, deliverables and performance.
• Contribute to ongoing improvements in processes, efficiency and service delivery.

Qualifications & Experience

• BA, BCom or equivalent tertiary qualification in a relevant field.
• 2–3 years' hands-on experience in digital marketing and campaign management.
• Basic technical understanding of HTML and web publishing.
• Knowledge of Search Engine Optimisation (SEO), website traffic metrics, Meta Business Manager and Google Analytics.
• Experience working with WordPress and social media platforms.
• Strong project management and workflow coordination skills.
• Proficiency in PowerPoint or Keynote.
• Experience with user journey mapping tools and workflow management or configuration platforms.

Skills & Competencies

• Exceptional attention to detail and a strong quality assurance mindset.
• Strong organisational, planning and time-management skills.
• Excellent written and verbal communication skills in English.
• Ability to analyse and present digital campaign performance.
• Good understanding of digital design principles and brand consistency.
• Strong problem-solving, critical-thinking and decision-making abilities.
• Commercial awareness and customer-focused thinking.
• Ability to work efficiently under pressure and manage competing deadlines.
• Strong technical aptitude and confidence working across digital platforms.
• Excellent stakeholder management, presentation and negotiation skills.
• Process-driven approach with a commitment to continuous improvement.
• Adaptability, accountability and a results-oriented mindset.

Key Performance Indicators

Success in this role will be measured against:

• Campaign Execution: Accurate and seamless delivery of digital campaigns from briefing to completion.
• Quality Assurance: Consistent accuracy, adherence to brand guidelines and minimisation of errors.
• On-Time Delivery: Achievement of campaign deadlines and project milestones.
• Workflow Efficiency: Effective coordination, communication and process improvements.
• Stakeholder Relationships: Positive and professional engagement with internal and external stakeholders.
• Risk Management: Proactive identification and mitigation of campaign-related risks.
• Campaign Effectiveness: Contribution to campaign performance, revenue opportunities and profitability.
• Reporting: Accurate, timely and meaningful campaign reporting.