Manage Deployment of Global Unify Best of Breed Applications for Front office DCR and Customer experience and Commercial Transformation across International Operations Zones – Greater India, Middle East & Africa, Pacific and South America.
Project Governance & Execution
- Build and lead the execution of the project plan, coordinating across various technology platforms – CPQ, PriceFX, Vistex, bFO, bFS and ERP Oversee project activities to ensure timelines are met and risks/issues are mitigated.
- Drive SteerCo meetings with Business and Digital Directors and VPs to report progress, risks, and drive decisions
Stakeholder & Business Alignment
- Collaborate across CXCT, DCR, Country Business and Transformation Leaders, Digital Delivery, Zone BRMs to ensure timely requirement gathering and alignment with project goals Act as the primary liaison between business/zone stakeholders and the digital team Confirm and onboard the project team before kickoff, clarifying roles and responsibilities
Testing & Cutover Support
- Support the local business team during UAT, ensure sign-off, and manage issue resolution cadence.
- Coordinate with release managers to align release schedules with project timelines. Assist with cutover activities and ensure digital team plans are well documented.
Change Management & Adoption
- Facilitate understanding of deployment impacts and support training efforts.
- Enable smooth adoption through change management and post-deployment follow-up.
Monitoring & Continuous Improvement
- Track project progress against business requirements and report status and risks.
- Collect post-deployment feedback to evaluate effectiveness and identify improvement opportunities to improve adoption