Digital Mid-Senior Project Manager

Liquid Thought; Cape Town; Hybrid; ZAR 900,000 - 1,350,000; Full time

Job summary

Liquid Thought in Cape Town is seeking a Senior Project Manager to lead full project lifecycles, from strategic planning to execution and closure. You will drive governance, risk management, and stakeholder alignment to deliver on business objectives.

You will mentor teams, standardize processes, and embed lessons learned while advancing your own professional growth through certifications and industry knowledge. Hybrid work arrangements are available.

Qualifications

• Strong Agile & hybrid delivery (sprints + fixed scope).
• Planning & governance: roadmaps, change control, RACI, KPIs/OKRs
• Financials: budgets, margin, burn, variance
• Stakeholder Management: client-facing, steercos, escalation handling
• Tech fluency: APIs, integrations, environments
• Tooling: Jira/Azure DevOps, Confluence, Miro/Lucid, MS Project
• Nice to have: PMP/PRINCE2, PSM/PSPO, PMI-ACP
• Domain: fintech, retail/e-commerce, payments, health/loyalty/startups UAT; contracts/MSA/SOW experience

Responsibilities

• Lead the full project lifecycle from scoping to closure.
• Define deliverables, milestones, and timelines aligned with strategy.
• Manage interdependencies across multiple workstreams and teams.
• Produce executive dashboards and project documentation for leadership.
• Provide guidance and coaching to team members when required.
• Act as primary liaison with executives, clients, and cross-functional leaders.
• Monitor risks, issues and changes; implement corrective actions.
• Ensure projects meet SLA, budget, and quality standards.
• Drive continuous improvement and standardize templates and governance.
• Champion best practices and value creation in project delivery.

Skills

Agile delivery

Hybrid delivery

Planning

Governance

Financials

Stakeholder management

Technical fluency

Tools

Jira

Azure DevOps

Confluence

Miro

Lucid

MS Project

Job description

About the job Digital Mid-Senior Project Manager

Senior Project Manager

The Senior Project Manager is responsible for leading the full project lifecycle, from strategic planning and scoping to execution and closure. They provide overall leadership, governance, and accountability for project delivery, ensuring alignment with business objectives, timelines, and budgets. The Senior PM drives continuous improvement by standardizing processes, introducing best practices, and embedding lessons learned. They also act as a mentor and coach, developing project management capability across the organization while maintaining their own professional growth through industry knowledge and certifications.

• Lead the entire project from scoping and planning to execution and closure.
• Define deliverables, milestones, and timelines in alignment with organizational strategy.
• Establish success criteria and ensure projects contribute to business objectives.

2. Coordination & Oversight

• Direct and coordinate project teams, ensuring effective collaboration and timely delivery.
• Monitor project performance, identify risks or delays early, and implement corrective actions.
• Oversee interdependencies across multiple workstreams.

3. Project Documentation & Reporting

• Produce high-quality reports and executive dashboards for leadership and stakeholders.
• Ensure all project documentation (plans, minutes, risk logs, change requests) is accurate, complete, and audit ready.
• Maintain visibility of progress against scope, schedule, and budget.

4. 4. Team Support

• Provide guidance, coaching, and performance feedback to team members on an ad-hoc basis when required.
• Step in to clarify responsibilities or assist with role alignment when project demands necessitate it.
• Contribute to fostering a supportive environment that encourages accountability, collaboration, and learning, without acting as the primary people manager.

5. Stakeholder, Executive & Client Communication

• Act as the primary liaison with executives, clients, and cross-functional leaders.
• Provide structured, transparent status updates, highlighting risks, achievements, and required decisions.
• Facilitate steering committee and stakeholder meetings with clear agendas and follow-ups.

6. SLA & Client Relationship Management

• Ensure all client-facing projects are delivered in line with contractual Service Level Agreements (SLAs).
• Track and report on SLA performance, proactively addressing deviations or risks of breach.
• Maintain strong client relationships, balancing delivery excellence with customer satisfaction.
• Drive service improvements and negotiate adjustments to SLAs when required.

7. Risk, Issue & Change Management

• Own the risk management framework: proactively identify, assess, and mitigate risks.
• Lead issue resolution by mobilizing resources and removing blockers.
• Manage change requests, balancing scope, schedule, and budget with stakeholder expectations.

8. Budget & Resource Accountability

• Manage project budgets, ensuring cost control and alignment with ROI expectations.
• Optimize resource allocation across teams, vendors, and third parties.
• Forecast financial and resource needs, providing early visibility of gaps.

9. Quality Assurance & Delivery Excellence

• Ensure deliverables meet quality standards, client requirements, and regulatory obligations.
• Oversee testing, acceptance, and delivery processes to guarantee project outcomes.
• Conduct post-implementation reviews and embed lessons learned.

10. Project Implementation & Execution

• Drive execution of project plans, ensuring timely delivery within defined scope.
• Act as the escalation point for project issues, providing decisive leadership.
• Ensure alignment between tactical execution and strategic objectives.
• Champion best practices, methodologies, and tools that improve project delivery.
• Implement process improvements and standardize templates, governance, and reporting.
• Promote innovation in project management to enhance efficiency and value creation.

Requirements:

Strong Agile & hybrid delivery (sprints + fixed scope)

Planning & governance: roadmaps, change control, RACI, KPIs/OKRs

Financials: budgets, margin, burn, variance

Stakeholder Management: client-facing, steercos, escalation handlingTech fluency: APIs, integrations, environments

Tooling: Jira/Azure DevOps, Confluence, Miro/Lucid, MS Project

Nice to have:Certs: PMP/PRINCE2, PSM/PSPO, PMI-ACP

Domain: fintech, retail/e-commerce, payments, health/loyalty/startups UAT; contracts/MSA/SOW experience