Digital Product and Platform Specialist
Pro Tem
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Job summary
Pro Tem is seeking a Digital Product and Platform Specialist in Centurion to drive end-to-end execution and ongoing maintenance of the B Value & Wellness App and PWA. You will translate business requirements into clear specifications and coordinate UX/UI, testing and development teams to deliver enhanced member experiences.
The role focuses on managing requirements, planning releases, ensuring quality testing, and maintaining platform documentation to support secure, engaging digital journeys.
Qualifications
- 1–3 years' experience in a digital, technology, business analysis, product or related environment.
- Exposure to mobile apps, websites or digital platforms.
- Experience with requirements gathering and documentation.
- Exposure to software testing or UAT is advantageous.
Responsibilities
- Coordinate end-to-end execution, enhancements and maintenance of App and PWA.
- Translate business requirements into Business Requirement Specifications (BRS).
- Document functional requirements, business rules, user journeys and acceptance criteria.
- Coordinate external suppliers and provide weekly progress reports.
- Plan sprint planning, backlog refinement and release planning.
- Support test scenarios, UAT and defect tracking.
- Maintain platform documentation and ensure quality and compliance.
Skills
Education
Job description
Responsible for end-to-end execution, enhancement, performance and ongoing maintenance of the B Value & Wellness App and Progressive Web Application (PWA), thereby ensuring that these digital platforms deliver an engaging and reliable member experience. The platform integrates information such as wearable device data, Health Risk Assessment (HRA) results, and member health profiles to provide personalised behavioural nudges and rewards that encourage members to adopt and maintain a healthier lifestyle.
The role will support the translation of business requirements into digital functionality and coordinate activities across development, UX/UI and testing teams.
The role is responsible for supporting the complete digital product lifecycle, from requirements and design through development, testing, implementation and ongoing maintenance.
Support the day-to-day execution and optimisation of the App and PWA.
Coordinate platform enhancements, releases, fixes and maintenance activities.
Maintain visibility of the digital platform development pipeline and outstanding requirements.
Assist with prioritisation of platform enhancements.
Monitor the implementation of new functionality and enhancements.
Identify opportunities to improve member engagement, usability and platform performance.
Gather and compile business requirements.
Translate business requirements into a clear and structured Business Requirement Specifications (BRS).
Document functional requirements, business rules, user journeys and acceptance criteria.
Ensure sign-off before development commences.
Ensure requirements are clearly communicated to development and technology teams.
Maintain accurate and up-to-date requirements documentation.
Coordinate external suppliers and provide weekly progress reports to Management.
Maintain development progress against agreed priorities and timelines.
Track and report development dependencies, risks, issues and outstanding actions.
Conduct sprint planning, backlog refinement and release planning.
Ensure developed functionality aligns with approved requirements.
Plan and report monthly on available development hours.
Assist in prioritising development work according to business value, urgency and available capacity.
Monitor development effort against agreed requirements and scope.
Escalate potential capacity constraints or delivery risks.
Develop and maintain test scenarios and test cases.
Conduct functional and regression testing of App and PWA functionality.
Coordinate and support User Acceptance Testing (UAT).
Identify, document and track defects.
Coordinate defect resolution with development teams.
Retest fixes and confirm that requirements have been met.
Compile post UAT report for sign-off.
Support post-release testing and validation.
Ensure new functionality does not negatively impact existing platform functionality.
Support the development and enhancement of intuitive digital user journeys.
Participate in UX/UI design discussions and reviews.
Assist with wireframes, prototypes and journey mapping where required.
Identify usability issues and recommend improvements.
Ensure digital functionality is aligned to member needs and behaviors.
Support the development of simple, engaging and accessible member experiences.
Responsible for ongoing platform maintenance.
Report issues and ensure appropriate follow‑up.
Conduct incident and defect investigation and ensure fixes/changes are implemented in collaboration with the IT team and external development team.
Maintain records of platform issues, enhancements and resolutions.
Identify and report recurring issues and opportunities for preventive improvements.
Ensure digital journeys are aligned with the intended engagement and behavioral outcomes.
Support the development of functionality that encourages members to take appropriate and measurable actions and a rewards engine that functions and delivers appropriately and optimally.
Accurate and complete BRS documentation
Well‑defined user requirements and acceptance criteria
App and PWA enhancements delivered on time
Well‑documented and completed testing and UAT activities
Effective defect tracking and resolution
Controlled development‑hour utilisation
Successful implementation of platform enhancements
Up‑to‑date platform documentation
Improved member usability and digital engagement
Reliable and well‑maintained App and PWA functionality
Maintenance of a secure, compliant platform by following established security, privacy and development standards, identifying potential risks, and ensuring that new functionality is implemented in accordance with applicable legislative and organisational requirements.
B Value and Innovation Team
Digital Team
Software Developers
UX/UI Designers
Testing Teams
Data & Analytics Teams
External Development Partners
Marketing Team
Relevant diploma or degree in one or more of the following:
Information Technology
Information Systems
Business Analysis
Digital Product Management
Computer Science
Project Management
Business Management
UX/UI Design
Digital Marketing
1--3 years' experience in a digital, technology, business analysis, product or related environment.
Exposure to mobile applications, websites or digital platforms.
Experience working with development or technology teams would be advantageous.
Exposure to requirements gathering and documentation.
Exposure to software testing or UAT.
Exposure to UX/UI or customer journey design would be advantageous.
Exposure in the health/wellness industry would be advantageous.
Business Requirements Analysis
BRS Documentation
Digital Product Lifecycle
Mobile App & PWA Understanding
System Development Coordination
Functional & Regression Testing
UAT
Defect Management
UX/UI Principles
Agile / Scrum Methodology
Backlog & Release Management
Digital Customer Journeys
Basic Understanding of APIs and System Integrations
Digital Health / Wellness Technology
Excellent analytical thinking
Attention to detail
Problem solving
Excellent planning and organisational skills
Collaboration
Customer/member centricity
Accountability
Adaptability
Continuous improvement
Quality orientation
Ability to manage multiple priorities
Curiosity and willingness to learn
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