Digital Operations Associate-Cape Town

Supernova Brands; Cape Town; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Supernova Brands in Cape Town is seeking a Digital Operations Associate to be the strategic right hand to the Digital Operations Manager. You will ensure our tech stack connects seamlessly, support teams, and automate processes for maximum efficiency.

The role requires a tech-savvy problem solver who will master our software ecosystem, bridge gaps between complex systems and users, and drive continuous improvement across Sales, Finance, and Ops.

Qualifications

• Must translate complex technical needs into simple, actionable steps.
• Familiar with modern SaaS interfaces and low-code tools.
• Love diagnosing root causes when systems misbehave.
• Strong learning mindset and ability to upskill quickly.
• Detail-oriented with focus on data integrity.
• Independent worker who researches and delivers solutions.

Responsibilities

• Master the software stack (ERP/CRM/Accounting) and their integrations.
• Act as vendor liaison to troubleshoot and optimize subscriptions.
• Document workflows and translate tech needs into actionable steps.
• Design BI reports in PowerBI or Looker Studio for management insights.
• Provide internal support and train staff on new systems.

Skills

Executor mindset

Tech-savvy

Detective

Curious & Hungry

Detail-oriented

Independent

Education

Bachelor’s Degree

Tools

PowerBI

Looker Studio

Google Sheets

Microsoft Excel

ERP/CRM/Accounting suites

Job description

We’re Supernova Brands, and we’re on a mission to bring "out-of-this-world" products to the African continent. Forget boring distribution—we are brand builders, dreamers, and doers who create excitement and success across Africa's diverse markets.

We partner with Africa’s leading retailers and e-commerce platforms, servicing key territories from established markets like South Africa to rapidly expanding regions across Africa. Our brands are dynamic, design-forward, and packed with personality—just like our team.

We believe that great ideas come from anywhere. Our workplace is energetic, collaborative, and ever-evolving. You'll find us championing initiative and celebrating creativity.

Join us to turn territories into triumphs and help us light up the retail galaxy!

About You

(The DNA of our Ideal Candidate)

• An Executor: You don’t just talk about ideas; you implement them. You take accountability and get things done.
• Tech-Savvy & Modern: You intuitively understand how modern SaaS platforms works. You aren't afraid of a new interface.
• A Detective: You love diving into the ambiguous. If a system throws a confusing error, you don’t stop until you find the root cause.
• Curious & Hungry: You have an insatiable desire to learn. You treat every challenge as an opportunity to upskill.
• Detail-Oriented: You notice the small data discrepancies that others miss.
• Independent: You don’t need your hand held. You take a brief, do the research, and come back with a solution.

About the Role

We are looking for an executor, not a spectator. As the Digital Operations Associate, you will serve as the strategic "right hand" to our Digital Operations Manager. You will be the oil in the engine of our business, ensuring our tech stack connects seamlessly, our teams are supported, and our processes are automated for maximum efficiency.

This is not a purely administrative role. We need a tech-savvy problem solver who is eager to dive into the technical details, master our software ecosystem, and bridge the gap between complex systems and the people who use them every day.

What you will do

1. Systems Mastery & Integration

• Master the Stack: deeply understand every piece of software in our suite (ERP, CRM, Accounting, etc.) and-crucially-how they interconnect.
• Vendor Liaison: Act as the primary point of contact for external software support. You will troubleshoot technical glitches and ensure we are getting the most out of our subscriptions.
• Documentation: Read technical documentation and white papers to understand the "proper" way to use our systems, then translate that into actionable steps for the team.

2. Process Optimization & Automation

• Automate Everything: Identify repetitive manual tasks and use low-code tools (e.g., Zapier, Make, Power Automate) to build automated workflows.
• Innovation: Research and scout new tools or software that can solve specific business challenges. If a tool doesn’t exist, you figure out how to build the solution with what we have.
• Continuous Improvement: Analyze the needs of various business functions (Sales, Finance, Ops) and configure our tools to serve them better.

3. Data & Reporting

• Business Intelligence: Design and build insightful reports using PowerBI or Looker Studio to give management visibility into performance.
• Database Logic: Manage the integrity of our data and understand the underlying database structures that power our reporting.

4. Support & Training

• Internal Support: Be the first line of defense when a team member is stuck. You won’t just fix the problem; you’ll teach them how to avoid it next time.
• Bridge the Gap: Translate technical requirements into plain English for users, and translate user needs into technical requirements for implementation.
• Training: create training materials and conduct sessions to onboard staff onto new systems or features.
• Education: A Bachelor’s Degree is non-negotiable.
• Data Proficiency (Required): Advanced proficiency in Google Sheets or Microsoft Excel is essential for this role.
• Mindset: A proven track record of self-learning and technical problem solving.

Highly Advantageous (The "Perfect Fit")

• Degree in Informatics, Business Management, or Information Systems.
• Experience with System Administration (specifically for ERP, CRM, or Accounting suites).
• Hands-on experience building visualizations in PowerBI or Looker Studio.
• Understanding of Databases (SQL knowledge is a plus).
• API Documentation: A foundational understanding of API documentation is a significant advantage.
• 2-3 years of relevant experience

The Ideal Candidate (Mindset & Culture Fit):

• Comfort with Ambiguity: You thrive in environments that aren't strictly structured and are comfortable navigating "grey areas" or initial confusion as you learn.
• Continuous Learner: You possess a "hungry" mindset, with a constant desire to learn new systems and technologies independently.
• Agility: Ideally suited for someone who prefers the fast-paced, adaptable nature of a growing team over a rigid, traditional corporate structure.

If you’re a detective at heart and an executor in practice, we want to hear from you.

Skip the boring corporate ladder and join us in building something legendary.