Digital Operations and Account Support Specialist

Merand Recruitment; Somerset West; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Merand Recruitment in South Africa's Western Cape is seeking a detail‑oriented Logistics Administrator to manage quotes, orders, invoices and shipments for digital products and related equipment. You will assist customers, sales teams and internal stakeholders with product and account queries while ensuring accurate records and stock movements in SAP/ERP.

The role requires strong organisation, problem‑solving and multitasking skills, proficiency in Excel and Outlook, and the ability to work

Qualifications

• Excellent attention to detail and accuracy.
• Strong organisational and follow-up skills.
• Good communication and customer service abilities.
• Strong problem-solving and multitasking capabilities.

Responsibilities

• Process quotes, orders, invoices and shipments for digital products and related equipment.
• Provide basic technical support for software, scanners, connectivity, licences and workflow issues.
• Assist customers, sales teams and internal stakeholders with product and account queries.
• Handle invoice requests, statements, payment confirmations and finance-related queries.
• Track shipments using courier platforms such as UPS, DHL and FedEx.
• Assist with receiving, checking and capturing stock on SAP/ERP systems.
• Maintain accurate electronic records, invoices, customs documentation and customer files.
• Support picking, packing, waybills and other logistics activities when required.
• Manage stock-related administration, including quarantine stock and credits.
• Respond to customer concerns and assist with improving the customer experience.
• Provide general operational and administrative support across the business.

Skills

Detail orientation

Organisational skills

Communication

Problem solving

Multitasking

Independence under pressure

Adaptability

Cross-department support

Tools

SAP/ERP

Microsoft Excel

Outlook

Digital documentation systems

Job description

Key Responsibilities

• Process quotes, orders, invoices and shipments for digital products and related equipment.
• Provide basic technical support for software, scanners, connectivity, licences and workflow issues.
• Assist customers, sales teams and internal stakeholders with product and account queries.
• Handle invoice requests, statements, payment confirmations and finance-related queries.
• Track shipments using courier platforms such as UPS, DHL and FedEx.
• Assist with receiving, checking and capturing stock on SAP/ERP systems.
• Maintain accurate electronic records, invoices, customs documentation and customer files.
• Support picking, packing, waybills and other logistics activities when required.
• Manage stock-related administration, including quarantine stock and credits.
• Respond to customer concerns and assist with improving the customer experience.
• Provide general operational and administrative support across the business.

Requirements & Skills

• Strong attention to detail and accuracy.
• Excellent organisational and follow-up skills.
• Good communication and customer service abilities.
• Strong problem-solving and multitasking skills.
• Experience with SAP/ERP, invoicing, stock administration or similar systems.
• Proficiency in Microsoft Excel, Outlook and digital documentation systems.
• Ability to work independently and remain effective under pressure.
• Adaptable, hands-on and willing to assist across different departments.