Digital Demand & Delivery Manager | Hybrid

HelloKindred; Johannesburg; Hybrid; ZAR 368,000 - 614,000; Full time

Job summary

HelloKindred is seeking a Digital Demand & Delivery Manager to oversee web and marketing operations in a hybrid setup in South Africa. You will manage intake, prioritisation, and delivery planning across multiple stakeholders to ensure value, regulatory compliance and controlled risk.

The role collaborates with business, marketing, communications, and digital teams to translate requests into actionable plans, develop milestones, and govern delivery across initiatives.

Qualifications

• Bachelor’s degree or equivalent combination of education and related experience.
• Significant experience within digital demand management, web governance, publishing operations, delivery coordination, or enterprise digital planning functions.
• Proven experience in complex enterprise or regulated B2B environments.
• Experience managing intake, prioritisation, backlog coordination, or governance across multiple stakeholder groups.
• Experience working with senior leadership and cross-functional delivery teams.
• Experience in financial services, financial markets or similarly regulated industries is preferred.
• Proven experience operating within demand management, intake management, prioritisation, or digital governance functions.
• Strong ability to balance business value, regulatory obligations, reputational risk, operational risk and priorities.
• Strong stakeholder management and the ability to challenge requests when appropriate.
• Excellent analytical and problem-solving skills with structured decision-making.

Responsibilities

• Act as the central point of intake and triage for digital and web-related business requests across multiple stakeholder groups.
• Partner with senior business, marketing, communications, and digital stakeholders to understand business value, regulatory importance, and operational risk.
• Facilitate structured prioritisation and decision-making to allocate resources to high-value, high-risk work.
• Challenge scope, timelines, and priorities while maintaining strong stakeholder relationships.
• Translate loosely defined requests into clear, actionable delivery priorities.
• Develop milestone-based delivery plans with timelines, dependencies and ownership.
• Coordinate delivery across concurrent initiatives balancing commercial priorities with governance and risk.
• Support evolution of demand management and intake processes for visibility and accountability.
• Ensure responsibilities and dependencies are defined to meet delivery timelines.
• Collaborate with digital, publishing, UX, tech and marketing teams to align planning and execution.
• Support governance and reporting on prioritisation, backlog, milestones and risk.
• Promote structured prioritisation frameworks and transparent trade-offs to reduce reactive work.

Skills

Digital Demand Management

Web Governance

Publishing Operations

Delivery Coordination

Enterprise Digital Planning

Education

Bachelor’s degree or equivalent

Job description

HelloKindred is seeking a Digital Demand & Delivery Manager to oversee web and marketing operations in a hybrid setup in South Africa. You will manage intake, prioritisation, and delivery planning across multiple stakeholders to ensure value, regulatory compliance and controlled risk.

The role collaborates with business, marketing, communications, and digital teams to translate requests into actionable plans, develop milestones, and govern delivery across initiatives.