Diagnostician/Technical Representative Global Grade 10

Barloworld Equipment (Pty) Ltd; Khâi-Ma Local Municipality; Sur place; ZAR 420 000 - 640 000; Plein temps

Résumé du poste

Barloworld Equipment (Pty) Ltd is seeking a qualified artisan to provide expert technical support, investigations and reporting on resolutions of product issues in collaboration with service engineering and management. You will work to improve product health and deliver end-user acceptance at lower cost.

You will support new product introductions, present issues to management, compile issue reports and assist warranty resolutions.

Qualifications

• Qualified Artisan with minimum 5 years trade qualification in diesel or earthmoving equipment.
• Experience in technical report writing is essential.
• Solid understanding of the warranty process from start to end, including goodwill claims.
• Applied failure analysis (AFA) and related training are advantageous.
• Field service/technical analyst experience is advantageous.
• Strong machine system operations and component experience.
• Demonstrated planning, prioritizing and communication skills.

Responsabilités

• Provide expert technical support for warranty resolutions and product issues.
• Collaborate with Service Engineering, Caterpillar and Management.
• Improve product health and end-user acceptance in area of responsibility.
• Compile informative product issue reports for Service Engineering and Management.
• Support new product introductions and trainings for users.
• Present product issues to management and drive resolutions.
• Plan and prioritize field service activities efficiently.

Connaissances

Technical report writing

Warranty process understanding

Failure analysis (AFA)

Field service/technical analyst

Machine system operations

Troubleshooting & problem solving

Service Technician Workbench

Planning and prioritizing

Business communication

MS Office & SAP proficiency

Formation

Trade qualification (Qualified Artisan)

Outils

MS Office

SIS ET

SAP

SIS STW

Flashnet

Description du poste

Key Outputs

• Expert technical support, investigations and reporting on resolutions of product issues in collaboration with
• Service engineering, ensuring product health and delivering end user acceptance at lower cost.
• Ensure improved product health for all products in area of responsibility.
• Provide support for new product introduction.
• Present product issues to management
• Compile informative product issue reports and address to Service Engineering, Caterpillar and Management.
• Provide expert technical support for Warranty resolution and one-hour training sessions.
• Ensure effective self-management and performance ownership.
• Ensure resolution of product issues according to Service Letter guidelines

Qualification, Experience and Competencies

• Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 5 years Trade qualification
• Experience in Technical report writing
• In depth understanding of the warranty process from start to end, including goodwill claims
• Applied failure analysis (AFA) and scrap barrel training will be an advantage
• Field Service and Technical analyst experience will be an advantage
• Machine system operations and component experience
• Demonstrated practical and theoretical training skills
• Sound interpersonal relationship skills
• Computer Literate (MS Office & SIS ET, appropriate SAP proficiency, SIS STW Flashnet)
• Trouble shooting, problem solving and failure analysis skills
• Applicable product knowledge
• Familiar with the use of Service Technician Workbench
• Business communication and presentation skills
• Planning and prioritizing of jobs