Developer II | Retail IT | Retail IT Operations

Allan Gray

Cape Town

On-site

ZAR 450,000 - 650,000

Full time

10 days ago

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Job summary

Allan Gray in Cape Town is seeking a detail-oriented Developer for Retail IT Operations. You will blend operational support with technical delivery, handling production and non-production tasks and contributing to automation, observability, and resilience.

The role emphasizes solving operational problems through tooling, with 24/7 standby for outages and collaboration across IT teams to improve stability and security.

Qualifications

Minimum 2 years in IT operations or platform engineering.
Experience with incident management and troubleshooting.
Solid Linux/Windows server and networking knowledge.
Familiarity with observability tools and metrics.

Responsibilities

Provide production and non-production support for Retail IT applications and infrastructure, including incident response and 24/7 standby for outages.
Investigate issues, perform root-cause analysis, document outcomes and mitigations.
Deliver infrastructure-as-code and automation solutions to reduce manual effort.
Contribute to resilience engineering, monitoring, patching, and security improvements.
Document runbooks, SOPs, and knowledge-base articles; support onboarding.

Skills

IT operations

Platform engineering

Automation

Observability

Education

Diploma/degree in IT or Computer Science

Tools

AWS

Terraform

Ansible

Kubernetes

Job description

Job Summary

We are looking for a detail-oriented developer with hands-on technical experience and a strong service mindset. The ideal candidate is comfortable in a fast-paced operations environment, responds calmly under pressure, and enjoys solving operational problems through automation, better tooling, and improved observability.

This is an opportunity to join Retail IT Operations — a team dedicated to improving stability, security, efficiency, observability, and resilience for Retail IT systems’ infrastructure.

As a Developer, you will combine operational support with technical delivery. You will work independently on operational tasks, contribute to larger initiatives, and collaborate with feature/domain and infrastructure teams across IT.

The team is also investing heavily in observability maturity and resilience engineering so we are looking for someone who can grow with that direction.

Job Responsibilities

Production and environment support: Provide production and non-production support for Retail applications and infrastructure, including incident response, alert triage and scheduled 24/7 standby for critical outages
Investigate issues, perform root-cause analysis, coordinate resolution across teams, and document outcomes and mitigations
Ensure development environments remain stable and available for Retail IT teams
Change, release, and resilience: Participate in change management and support release deployments for Retail IT teams
Contribute to resilience engineering — disaster recovery/AZ failover, capacity and availability improvements
Platform engineering and automation: Deliver infrastructure-as-code and automation solutions that reduce manual effort and improve consistency
Implement platform improvements across monitoring, alerting, observability, patching, vulnerability remediation, cost/stability, and environment engineering
Proactively reduce repeat support effort through better monitoring, alerts, automation, and process fixes
Adhere to data security and compliance with involvement and improvements in monthly database masking and restores
Engineering quality, security, and knowledge: Contribute to code reviews and follow Retail IT engineering standards
Apply security considerations in design, implementation, and operational change — including patching and vulnerability remediation
Document runbooks, SOPs, and knowledge-base articles; support onboarding of new team members and maintain shared operational documentation
Participate in team ceremonies, contribute to the backlog, and collaborate professionally with dev/feature teams, infrastructure, vendors and other stakeholders

Experience

At least 2 years experience in IT operations, platform engineering, or software development with production support exposure
Practical experience with incident management and structured troubleshooting
Working knowledge of Linux and Windows servers, networking fundamentals, and common Retail IT infrastructure
Experience with SQL Server (queries and basic administration)
Familiarity with AWS, Terraform, Ansible, load-balancing, Kubernetes, microservices and distributed application architectures
Advantageous: understanding of system integration patterns, including RESTful services and RabbitMQ
Observability and reliability: Familiarity with monitoring and observability tools
Experience with metrics, logging, and tracing concepts; practical use of tools such as Grafana, Prometheus, Opensearch, OpenTelemetry, Cloudwatch and PagerDuty
Interest in growing observability and SRE practices
Automation and delivery: Ability to write and maintain scripts and automation (bash/powershell)
Experience with CI/CD pipeline concepts
Experience delivering operational or platform changes through repeatable, reviewable workflows
Security: Awareness of secure configuration, patching, and vulnerability remediation in operational environments
Ability to consider security implications in infrastructure and automation work; familiarity with organisational security standards
Ways of working: Clear verbal and written communication with technical and non-technical stakeholders
Strong attention to detail and problem-solving skills
Methodical approach; ability to balance reactive support with proactive improvement work
Planning, organisational, and time management skills