Desktop Support Engineer (iOCO0159)

iOCO; Gauteng; On-site; ZAR 210,000 - 270,000; Full time

Job summary

iOCO in Johannesburg is seeking an IT Support Technician to maintain staff computers and printers, provide first-line help desk support, and assist with remote and on-site issues.

You will monitor ticket queues, coordinate with management for progress updates, install OS and software, deploy new PCs/printers, and support mobile devices and Mac/iOS platforms, contributing to a responsive IT service across the organization.

Qualifications

• Experience in desktop support and IT help desk tasks.
• Experience with Windows and Mac support and remote assistance.
• Ability to deploy PCs and printers and perform OS/app installations.
• Familiarity with Microsoft applications and in-house software is a plus.

Responsibilities

• Maintenance of staff computers & printers and general user support.
• Monitor problem ticket work queues and provide progress updates.
• Onsite and remote break-fix tasks for PCs and printers.
• Installations and deployment of new PCs/printers, OS and software.
• Support and escalation of tickets not resolvable remotely with third-party vendors.
• Mobile device connectivity support and device management.
• Scripting and deployment of software releases and updates.
• Installation and maintenance of phone handsets and Apple Mac/iOS support.

Skills

PC support

Printer support

Help desk

Remote support

Ticket monitoring

Mobile device support

Mac/iOS support

Scripting deployments

Software deployment

Application support

On-site support

3rd party coordination

Job description

What you'll do:

• Maintenance of staff computers & printers and general user support.
• Monitor problem ticket work queues and interact with management to provide progress updates and closure notification
• Standard PC/printer break-fix tasks, onsite and remote
• Some break-fix tasks related to application-specific requests (i.e. installing in-house developed and vendor specific software, resetting passwords, etc)
• Monitors and evaluates new network and client desktop products; makes recommendations accordingly.
• Answer service help desk calls as needed, provide user support remotely as needed, elevate service tickets to higher tier technicians when appropriate
• Provide application-level support for standard Microsoft applications as well as application tools deployed on desktops and laptops
• First line Support of various in-house developed applications
• Deployment of new PC's/printers, up to and including un[1]packaging of items, OS-level installs, application installs, execution of local scripts, and physical deployment of hardware
• Support and follow through of all requests that cannot be resolved remotely where a 3rd party vendor needs to do a site visit
• Solid understanding of Mobile device connectivity
• Scripting and deployment of Software releases and updates
• Installation and maintenance of all phone handsets
• Apple Mac and iOS support

Other information applicable to the opportunity:

• Contract position
• Location: Johannesburg

Why work for us?

Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.?

You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains.?

Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.?

By joining IOCO you will have an open invitation to developer inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions.?

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or group