Delivery Recovery & Exception Specialist

Switch Recruit (Pty) Ltd; Cape Town; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Zusammenfassung

Switch Recruit (Pty) Ltd in Cape Town seeks a Failed Delivery Coordinator to own delivery exceptions, track delayed orders and coordinate with drivers and customers to recover stock. You will limit losses and maintain customer satisfaction while coordinating with internal teams to ensure parcels reach correct destinations.

The role requires experience in courier/logistics, strong Excel skills and proficiency with CRM systems, with shifts including evenings and weekends as needed.

Qualifikationen

• 2+ years in courier, logistics or high-volume e-commerce with reverse logistics exposure.
• Proficient with delivery management platforms and CRM systems.
• Advanced Excel skills including Pivot Tables and VLOOKUP.
• Strong problem-solving and quick decision-making while considering costs.
• Able to manage multiple issues in a high-pressure control centre.

Aufgaben

• Monitor logistics systems to identify delays and investigate causes.
• Resolve undelivered orders by liaising with drivers, customers and internal teams.
• Coordinate return of undelivered goods to distribution hub with accurate tracking.
• Support drivers by resolving delivery-related challenges and escalate when needed.
• Communicate with stakeholders about failed deliveries and recurring issues.
• Maintain records of undelivered orders, reasons and resolutions.
• Analyse delivery data to identify trends and improvement opportunities.
• Track and report key delivery metrics like return rates and resolution times.

Kenntnisse

Delivery management platforms

CRM systems

Microsoft Excel

Pivot Tables

VLOOKUPs

Problem solving

Fast decision making

Multitasking under pressure

Ausbildung

Grade 12

Tools

Delivery management platforms

CRM systems

Microsoft Excel

Pivot Tables

VLOOKUP

Jobbeschreibung

Switch Recruit (Pty) Ltd in Cape Town seeks a Failed Delivery Coordinator to own delivery exceptions, track delayed orders and coordinate with drivers and customers to recover stock. You will limit losses and maintain customer satisfaction while coordinating with internal teams to ensure parcels reach correct destinations.

The role requires experience in courier/logistics, strong Excel skills and proficiency with CRM systems, with shifts including evenings and weekends as needed.