Delivery Operations Specialist

Placements24; Gqeberha; Hybrid; ZAR 380,000 - 480,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Placements24 in Port Elizabeth is seeking a proactive Delivery Operations Specialist to optimize daily delivery execution and ensure customer satisfaction. You will collaborate with drivers, customer service, and management to troubleshoot issues and drive improvements in our Eastern Cape network.

This hybrid role blends on-site oversight with remote work, focusing on route optimization, performance metrics, and adherence to safety standards to maintain reliable distribution channels.

Qualifications

• Proven experience in delivery operations management, logistics, or a related field.
• Strong understanding of delivery logistics, route planning, and fleet management.
• Excellent leadership and team management skills.
• Proficiency in using dispatch and tracking software.
• Strong problem-solving abilities and customer service orientation.
• Ability to adapt to a hybrid work environment, balancing on-site and remote duties.

Responsibilities

• Oversee daily delivery operations, ensuring timely and accurate order fulfillment.
• Manage and support a team of delivery drivers, providing guidance and problem resolution.
• Monitor delivery routes and schedules, making adjustments as needed to optimize efficiency.
• Address customer inquiries and resolve issues related to deliveries promptly and effectively.
• Maintain operational records and prepare performance reports on delivery metrics.
• Ensure compliance with all company policies and safety regulations in Port Elizabeth.

Skills

Delivery operations management

Logistics

Route planning

Fleet management

Leadership

Dispatch software

Tracking software

Customer service

Problem-solving

Hybrid work

Education

Tools

Dispatch software

Tracking software

Job description

About the Role

Our client is looking for a proactive and resourceful Delivery Operations Specialist to enhance their delivery network in Port Elizabeth . This role is crucial for managing the day-to-day execution of delivery operations, ensuring efficiency, customer satisfaction, and adherence to safety standards. You will work closely with drivers, customer service teams, and management to troubleshoot operational challenges and implement improvements. This Hybrid position allows for flexibility, combining on-site operational oversight with remote work capabilities, making it a dynamic opportunity for individuals passionate about optimizing delivery processes within the Eastern Cape region. You will be instrumental in maintaining the reliability and effectiveness of our distribution channels.

Key Responsibilities

• Oversee daily delivery operations, ensuring timely and accurate order fulfillment.
• Manage and support a team of delivery drivers, providing guidance and problem resolution.
• Monitor delivery routes and schedules, making adjustments as needed to optimize efficiency.
• Address customer inquiries and resolve issues related to deliveries promptly and effectively.
• Maintain operational records and prepare performance reports on delivery metrics.
• Ensure compliance with all company policies and safety regulations in Port Elizabeth .

Requirements

• Proven experience in delivery operations management , logistics, or a related field.
• Strong understanding of delivery logistics, route planning, and fleet management.
• Excellent leadership and team management skills.
• Proficiency in using dispatch and tracking software.
• Strong problem-solving abilities and customer service orientation.
• Ability to adapt to a hybrid work environment , balancing on-site and remote duties.

Benefits

• Competitive compensation package.
• Hybrid work arrangement providing work-life balance.
• Comprehensive health and wellness benefits.
• Opportunities for career advancement within the company.
• Be part of a committed team focused on efficient service delivery.