Dairy Farm Tech & IT Operations Leader (Hybrid)

Mirna Butler Recruitment; South Africa; Hybrid; ZAR 900,000 - 1,100,000; Full time

Job summary

Mirna Butler Recruitment client is seeking an experienced Technical Manager to lead the technical operations team, oversee technical support, customer implementations, hosted backup infrastructure and internal IT services.

This role blends people leadership with project coordination and customer engagement, working closely with sales, management, development and finance to ensure service excellence, data protection and strong customer retention.

Qualifications

• 10+ years of professional IT experience in support, services or operations.
• 5+ years of technical team management experience.
• Strong understanding of IT operations KPIs and SLAs.
• Experience with hosted infrastructure, backup and disaster recovery.
• Zendesk, Monday.com, Slack or comparable apps.
• Technical pre-sales, enterprise tenders and strategic engagements.

Responsibilities

• Lead, coach and develop the technical team, including recruitment and performance management.
• Oversee customer support operations, service levels and escalations.
• Monitor backup protection, licensing, device health, renewal readiness and decommissioning.
• Coordinate customer implementations, trials and managed services ensuring timely delivery.
• Oversee product defect investigations and escalation of recurring issues.
• Manage hosted backup infrastructure, capacity planning and cybersecurity.

Job description

Mirna Butler Recruitment client is seeking an experienced Technical Manager to lead the technical operations team, oversee technical support, customer implementations, hosted backup infrastructure and internal IT services.

This role blends people leadership with project coordination and customer engagement, working closely with sales, management, development and finance to ensure service excellence, data protection and strong customer retention.