Cyber Insurance Client Services Specialist

Aon Corporation; Johannesburg; Hybride; ZAR 360 000 - 540 000; Plein temps

Résumé du poste

Aon South Africa is seeking a Client Services Advisor to support our Cyber and PI Tech practice. This hybrid role combines client service, broking administration and developing knowledge of cyber and PI tech.

You will work with Client Managers and Account Executives to retain and service clients, supporting new business opportunities and the full client lifecycle. Prior short-term insurance broking experience is advantageous.

Qualifications

• Grade 12 or equivalent.
• Bachelor's degree in cyber, risk management, insurance or related discipline preferable.
• Registration as a representative with the FSCA per FAIS Act.
• Cyber, insurance or related professional accreditation advantageous.

Responsabilités

• Act as primary day-to-day contact for allocated clients and respond to queries promptly.
• Support the full client lifecycle across new business and renewals, including information requests, submissions, and quotations.
• Prepare quote requests, market submissions and coordinate follow-ups with clients and insurers.
• Assist with cover analysis, limits, retentions and key coverage features under guidance.
• Prepare renewal documentation and client-facing records.
• Coordinate renewal notices and client meetings to meet timelines.
• Communicate with insurers regarding quotations and coverage details.
• Support invoicing, credit control and accurate client records.
• Provide incident coordination and work with claims specialists as needed.
• Contribute to client planning meetings and cross-functional discussions.
• Assist business development in coordinating internal leads and cross-selling opportunities.
• Liaise with outsourced service partners and monitor delivery quality.

Connaissances

Digital systems proficiency

Analytical thinking

Written & verbal communication

Presentation skills

Attention to detail

Collaboration

Formation

Grade 12

Bachelor's degree in cyber/risk management/insurance

FSCA FAIS registration

Cyber/insurance accreditation

Description du poste

Aon South Africa is seeking a Client Services Advisor to support our Cyber and PI Tech practice. This hybrid role combines client service, broking administration and developing knowledge of cyber and PI tech.

You will work with Client Managers and Account Executives to retain and service clients, supporting new business opportunities and the full client lifecycle. Prior short-term insurance broking experience is advantageous.