Customer Support /Value Added Services Consultant

Waco Modular / Abacus Space Solutions; Secunda; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Waco Modular is seeking a Customer Support & VAS Consultant based in Secunda to build and maintain strong relationships with existing customers while supporting onboarding of new customers secured by the Sales team.

The role coordinates internal support, resolves customer queries, identifies opportunities for value-added services (VAS), and promotes products to enhance customer satisfaction and branch revenue.

Qualifications

• Matric is required; Diploma or certificate in related fields is advantageous.
• 3-5 years in customer service, account management or sales support.
• Experience building and maintaining customer relationships.
• Experience coordinating with multiple internal departments to deliver customer solutions.
• Experience in construction, modular buildings, rental equipment or industrial services advantageous.
• Knowledgeable in Microsoft applications; CRM experience advantageous.
• New Business Generation is a requirement.
• Strong entrepreneurial / rentals and sales experience.

Responsibilities

• Build and maintain strong relationships with existing customers to ensure high levels of satisfaction and retention.
• Coordinate onboarding of new customers, ensuring a seamless transition from sales to service delivery.
• Act as the primary liaison between customers and internal departments, ensuring queries and service requests are resolved efficiently.
• Identify and promote Value-Added Services (VAS) and cross-selling opportunities.
• Conduct regular customer visits, follow-ups and satisfaction checks to strengthen relationships and identify business opportunities.
• Coordinate service delivery, maintenance and support activities to ensure customer expectations are met.
• Maintain accurate customer records, prepare reports and monitor customer service performance.
• Support branch growth by identifying opportunities to expand existing accounts and contribute to customer retention initiatives.
• Foster a customer-centric culture by driving continuous improvement in customer service and support processes

Skills

New Business Generation

Entrepreneurial / Rentals and Sales

Microsoft Office

CRM applications

Education

Grade 12 (Matric)

Diploma or Certificate in Sales, Marketing, Customer Service or Business Administration

Tools

CRM applications

Job description

This Customer Support & VAS Consultant role , which is based in Secunda , is responsible for building and maintaining strong relationships with existing customers while supporting the successful onboarding of new customers secured by the Sales team. The role ensures an exceptional customer experience throughout the customer lifecycle by coordinating internal support, resolving customer queries, identifying opportunities for value-added services (VAS), and promoting additional products and services that enhance customer satisfaction and increase branch revenue.

This role acts as the primary liaison between the customer and internal departments, ensuring customer needs are met efficiently while strengthening long-term partnerships.

Key Responsibilities

• Build and maintain strong relationships with existing customers to ensure high levels of customer satisfaction and retention.
• Coordinate the onboarding of new customers, ensuring a seamless transition from sales to service delivery.
• Act as the primary liaison between customers and internal departments, ensuring queries and service requests are resolved efficiently.
• Identify and promote Value-Added Services (VAS) and cross-selling opportunities to grow existing customer accounts.
• Conduct regular customer visits, follow-ups and satisfaction checks to strengthen relationships and identify business opportunities.
• Coordinate service delivery, maintenance and support activities to ensure customer expectations are met.
• Maintain accurate customer records, prepare reports and monitor customer service performance.
• Support branch growth by identifying opportunities to expand existing accounts and contribute to customer retention initiatives.
• Foster a customer-centric culture by driving continuous improvement in customer service and support processes

Success Measures

• Customer Relationship Management
• Customer Support & Support
• Account Growth & Value-Added Services
• Pipeline & Activity Management
• Operational Excellence

EDUCATION AND EXPERIENCE REQUIRED

• Grade 12 (Matric)
• Diploma or Certificate in Sales, Marketing, Customer Service or Business Administration advantageous.
• Driver's license and own reliable transport.
• 3-5 years' experience in customer service, account management or sales support.
• Experience in building and maintaining customer relationships.
• Experience coordinating with multiple internal departments to deliver customer solutions.
• Experience within construction, modular buildings, rental equipment or industrial services will be advantageous.
• Knowledgeable and proficient in Microsoft applications.
• Literate in CRM applications is advantageous.
• New Business Generation is a requirement.
• Strong Entrepreneurial / Rentals and Sales experience.

Why Join Waco Modular?

Opportunity to drive growth in a leading rental and modular solutions business. Supportive team environment with a focus on professional