Customer Success Consultant (RAMS)

WeconnectU Proprietary Limited; South Africa; On-site; ZAR 279,000 - 390,600; Full time

Job summary

WeconnectU Proprietary Limited is looking for a self-motivated Customer Success Consultant to join their team in Somerset West, South Africa. The ideal candidate should have strong rental experience, excellent communication skills, and a passion for property management to ensure client success.

This role involves training clients on software solutions, helping to drive software adoption, and offering expert advice tailored to individual client needs. Join a fast-growing tech company committed to innovation and superior client engagement.

Qualifications

• Strong rental property management experience.
• Excellent verbal and written communication skills.
• Proven technical aptitude to learn and explain software functionalities.

Responsibilities

• Build deep knowledge of WeconnectU’s product offerings.
• Deliver product training and support to clients.
• Promote software adoption by helping clients.
• Maintain high-quality communication with clients.

Skills

Rental property management experience

Verbal communication skills

Written communication skills

Microsoft Excel proficiency

Job description

WeconnectU is a proudly South African SaaS company building intelligent software for the property management industry. We provide seamless onboarding processes, ongoing training, and expert support services, all anchored in a customer-first mindset. As one of the fastest-growing tech companies in the country, we're positioned at the forefront of digital transformation in the sector. We foster a culture of ownership, innovation, and continuous development — helping every team member grow into the best version of themselves.

We’re looking for a self-motivated, detail-oriented Customer Success Consultant with strong rental experience. The ideal candidate will be passionate about property management and software solutions, and eager to help our clients succeed by understanding and using our tools effectively.

Key Responsibilities

• Build deep knowledge of WeconnectU’s product offerings to support and guide clients effectively
• Deliver product training and support to clients tailored to their unique business needs
• Promote software adoption by helping clients explore and apply solution capabilities
• Provide expert advice based on rental industry knowledge and software best practicesHandle and interpret large volumes of data accurately and efficiently
• Maintain high-quality communication with clients via phone, email, and virtual sessions
• Collaborate with internal teams to identify client needs and product improvement opportunities

Qualifications

• Strong rental property management experience
• Sound understanding of rental legislation and basic accounting principles (beneficial)
• Proven technical aptitude to learn and explain software functionalities
• Excellent verbal and written communication skills
• Advanced Microsoft Excel proficiency
• Ability to train and educate clients effectively
• Strong attention to detail and organisational skills
• Self-driven, able to manage time and priorities independently
• Comfortable working under pressure and adapting to change
• Passion for staying current with technology trends and industry developments