Customer Support Specialist

Talent Sam; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An exciting opportunity awaits at a fast-growing e-commerce startup, where you will take on the role of Customer Support Specialist. In this dynamic position, you will be responsible for assisting B2B customers, ensuring their inquiries are resolved efficiently and effectively. Your problem-solving skills and customer-first mentality will be key in enhancing the customer experience. Join a team that values independence and proactivity, and contribute to a thriving environment that leverages advanced AI technology to optimize sales and inventory for clients. If you are ready to make a significant impact in the e-commerce space, this role is perfect for you.

Qualifications

• Exceptional English speaking and writing skills are required.
• Customer service experience is a significant advantage.

Responsibilities

• Manage and deliver timely support via email and live chat.
• Provide comprehensive product support and troubleshoot inquiries.
• Engage with new leads and contribute to the Help Center.

Skills

Problem-solving skills

Communication skills

Attention to detail

Customer service experience

Tech orientation

Job description

Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals.

Who are we looking for:

This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers.

As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer’s resources.

This role requires a high amount of problem-solving skills and independence.

What you will be responsible for:

1. Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.
2. Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.
3. Engaging with new leads and users as part of their onboarding process.
4. Contributing to the Help Center by creating helpful articles and resources.
5. Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.

Requirements:

1. Exceptional English speaking and writing skills.
2. Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail.
3. Proactive team player who can multi-task independently under pressure.
4. Fast learner, tech orientation, comfortable working with digital tools.
5. Excellent communication and problem-solving skills.
6. Customer service/facing experience - a significant advantage.
7. Experience in ecommerce/B2B - an advantage.