Customer Support & Solutions Specialist

Jonsson Workwear; Bloemfontein; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Jonsson Workwear specialises in workwear solutions and seeks a dedicated Customer Support professional at its Bloemfontein depot to deliver a brilliant customer experience. You will connect customers with the right products, handle queries, prepare quotations, process orders, and maintain stock and merchandising standards.

You will build strong relationships with customers, respond to inquiries promptly, and liaise with external advisors as needed. Weekend work may be required.

Qualifications

• Experience in a similar role focused on looking after customers.
• Well-spoken with an excellent telephone manner.
• Fluent in spoken and written English.
• Proficient in MS Office with advanced Excel, Word, Outlook; preferably Syspro.

Responsibilities

• Gaining a complete understanding of our entire product offering.
• Understanding customer needs and connecting them to the right solutions.
• Building and maintaining strong relationships with new and existing customers.
• Engaging directly with customers around any queries and concerns as well as taking incoming customer calls.
• Assist customers by preparing quotations for current and future orders.
• Ensuring all new orders are captured as efficiently as possible, managing the flow of orders, and liaising with the External Advisors as and when needed.
• Ensure all our products are always well stocked and merchandised to the highest standard.
• Processing of customer payments at Point of Sale and taking accountability for cash desk when required.
• Available to work on weekends when required.

Job description

Jonsson Workwear specialises in workwear solutions and seeks a dedicated Customer Support professional at its Bloemfontein depot to deliver a brilliant customer experience. You will connect customers with the right products, handle queries, prepare quotations, process orders, and maintain stock and merchandising standards.

You will build strong relationships with customers, respond to inquiries promptly, and liaise with external advisors as needed. Weekend work may be required.