Customer Support Agent (Withdrawals)

Hollywoodbets; Durban; Presencial; ZAR 100.000 - 145.000; Jornada completa

Descripción de la vacante

Hollywoodbets in Durban, KwaZulu-Natal, is seeking a Customer Support Agent (Withdrawals) to join the Purple Team in Umhlanga. The role focuses on outbound calls to re-engage inactive customers and convert leads, with emphasis on quality service and brand protection.

You have at least 6 months call centre experience, with a target-driven mindset, and the ability to follow scripts while handling objections. The position offers growth within a fast-paced betting environment.

Formación

• 6 Months Call centre experience.

Responsabilidades

• Min talk time of 6 hours per day as a standard requirement.
• Call quality is monitored and should never be scored lower than 75%.
• Accurate reporting and dispositioning of calls.
• Ensure timeous reporting to Team leader/Campaign Manager.
• Make outbound calls to customers and proactively promote the company and brand with the view of increasing the inactive/active customer base.
• Follow the script provided during the telephonic contact with the customer and ensure that QA scores are at expected levels.
• Effectively manage time in line with the operating procedures of the call centre.
• Establish rapport with the customer.
• Actively promote the offering and use persuasion techniques and objection handling to convert.
• Ensure communications is at a level that maintains the company brand/image and not does expose the company to reputational risk.
• Strict adherence to break times and office hours.
• Meet daily/weekly/monthly targets.
• Comply with company and department policies and procedures.
• Any other ad hoc duties that might be required.
• Live the BGS group values.
• Take personal accountability for your performance and career by following the Performance Management Process.
• Display a positive response to performance feedback.
• Report for duty 30 minutes before shift start time to be successfully logged on and in available status.
• Ensure you adhere to your schedules on a daily basis.
• Be flexible with changes to the schedules due to unplanned reasons.
• Report any system or technical issues to your respective team leader immediately.
• Report any fraud or unlawful activity to your respective team leader.
• Ensure you keep yourself abreast of all changes or new information within the Hollywoodbets International and Bonne Garde Support.

Conocimientos

Call centre experience

Educación

Relevant tertiary qualification

Descripción del empleo

Trending

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have amazing opportunities for x 3 Customer Support Agent (Withdrawals) to be based in Umhlanga.

The successful candidate will be responsible for making outbound calls to selected customer base, for customers that are either inactive or that could be possible new customers from leads received through various marketing campaigns. The purpose of the position would be to increase the customer base/retain customers/convert inactive customers to active customers.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You bring:

• 6 Months Call centre experience.

A bonus to have:

• Relevant tertiary qualification.

What You’ll Do For The Brand:

• Min talk time of 6 hours per day as a standard requirement.
• Call quality is monitored and should never be scored lower than 75%.
• Accurate reporting and dispositioning of calls.
• Ensure timeous reporting to Team leader/Campaign Manager.
• Make outbound calls to customers and proactively promote the company and brand with the view of increasing the inactive/active customer base.
• Follw the script provided during the telephonic contact with the customer and ensure that QA scores are at expected levels.
• Effectively manage time in line with the operating procedures of the call centre.
• Establish rapport with the customer.
• Actively promote the offering and use persuasion techniques and objection handling to convert.
• Ensure communications is at a level that maintains the company brand/image and not does expose the company to reputational risk.
• Strict adherence to break times and office hours.
• Meet daily/weekly/monthly targets.
• Comply with company and department policies and procedures.
• Any other ad hoc duties that might be required.
• Live the BGS group values.
• Take personal accountability for your performance and career by following the Performance Management Process.
• Display a positive response to performance feedback.
• Report for duty 30 minutes before shift start time to be successfully logged on and in available status.
• Ensure you adhere to your schedules on a daily basis.
• Be flexible with changes to the schedules due to unplanned reasons.
• Report any system or technical issues to your respective team leader immediately.
• Report any fraud or unlawful activity to your respective team leader.
• Ensure you keep yourself abreast of all changes or new information within the Hollywoodbets International and Bonne Garde Support.

What You’ll Bring To The Team:

• High level of accountability.
• Proactive approach and initiative
• Problem solving.
• Results Driven.
• Exceptional Time management.
• Analytical skills

Please note that only applicants who meet the stipulated minimum requirements will be considered.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.

About Us

Hollywoodbets is a sports and entertainment betting operator that was born and bred in Durban, South Africa. Whether you’re in one of our upmarket retail branches or online, our customers can conveniently place bets in style anytime, anywhere.
We’re proud to partner with local and international legends, from the Hollywoodbets Sharks and Brentford FC to iconic events like the Hollywoodbets Durban July. Being part of our Purple Team means being part of something bigger.
At Hollywoodbets, every day is a chance to learn, grow, and make an impact. We move fast, think big, and work together to turn bold ideas into reality. With passion, creativity, and a shared purpose, we bring our Purple Spirit to everything we do.
The opportunities here are endless. If you’re driven, curious, agile and ready to level up, there’s no limit to how far you can go with the Purple Team!

Job Info

• Job Identification 2661
• Job Category Telecommunications
• Posting Date 10/06/2026, 04:49 PM
• Locations 6, Durban, KwaZulu-Natal, 4320, ZA (On-site)
• Apply Before 10/12/2026, 04:48 PM
• Job Schedule Full time
• Roster Yes