Customer Success Executive

Flink Recruit Pretoria; Midrand; Presencial; ZAR 335.000 - 391.000; Jornada completa

Descripción de la vacante

Flink Recruit Pretoria in Midrand is seeking a Customer Success Executive to manage relationships with Enterprise and Corporate clients, driving revenue growth through cross-selling and upselling while coordinating with internal teams for timely delivery.

The role requires a Diploma or degree in a business-related field, ICT certifications are advantageous, and at least 3 years in a similar role within ICT or related sectors.

Formación

• Diploma or degree in a business-related field.
• ICT sector certification/knowledge (i.e., Microsoft, AWS, Salesforce) advantageous.

Responsabilidades

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to the competition.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand relationships with existing customers by proposing solutions that meet their objectives, including cross-selling and upselling.
• Identify and capitalize on opportunities to cross-sell additional products or services to existing clients.
• Collaborate with internal teams to create customized proposals and presentations to promote cross-selling and upselling initiatives.
• Ensure the correct products and services are delivered to customers in a timely manner.

Conocimientos

Client relationships

Cross-selling

Revenue growth

Educación

Diploma or degree in business-related field

Herramientas

Monday.com

Salesforce

Descripción del empleo

Reference: PTA000158-CDW-1

Our Client is looking for a Customer Success Executive, located in Midrand.

Duties & Responsibilities

Main Purpose:
The purpose of the Customer Success Executive (CSE) is to maintain solid relationships with the company's key Enterprise and Corporate clients, establish new relationships within existing and new clients, drive revenue growth, ensure client satisfaction, and maximize cross-selling and upselling opportunities. The CSE plays a crucial role in understanding client needs, proposing solutions, and effectively managing multiple key accounts to achieve long-term business success.

Responsibilities:

1. Develop trust relationships with a portfolio of major clients to ensure they do not turn to the competition.
2. Acquire a thorough understanding of key customer needs and requirements.
3. Expand relationships with existing customers by continuously proposing solutions that meet their objectives, including cross-selling and upselling opportunities.
4. Identify and capitalize on opportunities to cross-sell additional products or services to existing clients.
5. Collaborate with internal teams to create customized proposals and presentations to promote cross-selling and upselling initiatives.
6. Ensure the correct products and services are delivered to customers in a timely manner.
7. Serve as the link of communication between key customers and internal teams.
8. Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
9. Play an integral part in generating new sales that will turn into long-lasting relationships, including cross-selling and upselling to new clients.
10. Proactively identify and pursue upselling opportunities by understanding client goals, challenges, and market trends.
11. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics, highlighting cross-selling and upselling achievements.
12. Manage clients in line with size of account allocated.

Qualification Requirements

1. Diploma or degree in a business-related field, such as business administration, marketing, or sales.
2. ICT sector certification/knowledge (i.e., Microsoft, AWS, Salesforce) advantageous.

Work Experience

1. 3 years’ experience in a similar role.
2. Have a strong understanding of technology, industry trends, and the needs of clients within the ICT sector preferred.

Software Application Requirement

1. CRM knowledge (i.e., Monday.com, Salesforce).
2. Microsoft suite.

Package & Remuneration

R 30000 - R 35000