Customer Success Engineer — API & Growth (Hybrid)

MTN Uganda; Johannesburg; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A telecommunications company in Johannesburg is looking for a Specialist - Customer Success Engineer. The successful candidate will lead customer onboarding sessions, conduct business reviews, and collaborate with technical teams. Applicants should have a Bachelor's degree and 3-5 years of relevant experience in Customer Success or Account Management. The role requires strong analytical and communication skills, with experience in managing customer relationships in a B2B environment. This position offers a hybrid work model, combining remote and office work.

Qualifications

• 3–5 years of experience in Customer Success, Account Management, or Client Services.
• A passion for delivering tangible value to customers.
• Experience working with enterprise-level customer accounts and complex API integrations.

Responsibilities

• Lead onboarding sessions and product walkthroughs tailored to customer needs.
• Conduct periodic business reviews and health checks.
• Build and deliver usage reports that demonstrate business impact.

Skills

Strong analytical skills

Excellent communication

Ability to manage competing priorities

Customer-centric mindset

Experience with CRM platforms

Education

3 year Bachelor’s degree in Business Administration, Communications, or Computer Science

Certification in Customer Success

Tools

HubSpot

Salesforce

Gainsight

Job description

A telecommunications company in Johannesburg is looking for a Specialist - Customer Success Engineer. The successful candidate will lead customer onboarding sessions, conduct business reviews, and collaborate with technical teams. Applicants should have a Bachelor's degree and 3-5 years of relevant experience in Customer Success or Account Management. The role requires strong analytical and communication skills, with experience in managing customer relationships in a B2B environment. This position offers a hybrid work model, combining remote and office work.