Customer Services Representative (CTSR)

Sun Chemical; KwaZulu-Natal; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Merit increases

Paid holidays

Paid Time Off

Medical

Dental

Vision

Disability insurance

401(k) match

Life insurance

Job summary

Sun Chemical is seeking a Customer Services Representative for the Gauteng region in South Africa. The role focuses on achieving sales targets, maintaining and growing customer relationships, and driving improvements in commercial processes at customer sites.

You will supervise inplant operations, support with technical and sales solutions, and contribute to EHS initiatives. Responsibilities include stock control, reporting, and collaboration with cross-functional teams to deliver exceptional

Qualifications

• Core competencies include customer focus, delivering results, and problem solving.
• Strong analytical and market awareness to drive sales in the Gauteng region.
• Experience in leading teams, decision making, and planning & organising activities.

Responsibilities

• Be the voice of the function in internal/external forums to address key challenges.
• Provide technical and sales solutions to existing and new customers in the Metal Decorating sector.
• Oversee inplant operations and staff, including stock control and site safety.
• Produce timely reports on key issues and improvements for management.

Skills

Customer focus

Delivering results

Problem solving

Analytical

Market awareness

Leading others

Decision making

Planning and organizing

Area champion

Education

Matric; technical sales background in ink/printing

Job description

About The Organization

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter

Customer Services Reresentative role - Specialities Gauteng South Africa region

Main purpose of the job : Primary function is to achieve sales targets and to maintain and improve sales to customers in the Gauteng Region maximising sales, driving improvement projects within commercial processes and customer accounts. Overseeing the overall EHS activities and drive 5S improvement projects across the Inplant and Customer sites within the region. Champions Inplant Strategy in the roll-out of centrally led company targets, standardisation and best practice delivery.to provide Techical and sales solutions to existing and new customers in the Metal Decorating sector.

Supervise 2 metal Decorating inplants operations and staff (5 current) including stock control

Core Competencies

• Customer focus
• Delivering results
• Problem Solving and continuous Improvement
• working with others
• Analytical
• Market awarenes
• managing and leading others
• Decision Making
• planning and organising
• Area / Function Champion

Description

• Be the voice of the function, area or product line in key internal or external forums to ensure that the key challenges or requirements of the area are addressed in an appropriate fashion

Specific

• Champion for Customer Support Function at Business Meetings

Project Management

• Undertake specific projects, using appropriate tools where required, in order to improve efficiency, reduce cost, introduce a concept or make other notable changes

Specific

• Develop KT Management Skills and approach to problem solving.

Reporting

• Provide accurate and timely reports on key issues, key statistics and potential improvements on a regular and ad hoc basis as required.

Specific

• Produce accurate and clear reports using various applications (word, excel, etc)

Application of Expertise

• Applies their own specific and detailed knowledge or expertise to a problem or situation in order to resolve it in the best interests of the Company at the customer sites.

Specific

• Provides solutions to technical problems and strong technical support to customers across technologies

Qualifications And Experience

• Matric, technical sales background in the ink or printing industry
• Experience in Liquid inks, Metals, and other speciality ink technologies
• Experience of Customer Supply, Support & Inplant Management

Benefits

• merit increases
• paid holidays
• Paid Time Off
• medical
• dental
• vision
• short and long term disability benefits
• 401(k)+match
• life insurance
• Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.