Customer Service Supervisor

Placements24; Stellenbosch Local Municipality; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Placements24 in Paarl, Western Cape, is seeking a motivated and organized Customer Service Supervisor to oversee and direct their customer service operations. Based in Paarl, you will lead a team of customer service representatives, ensure performance targets are met, and uphold the company’s standards for customer care.

The ideal candidate will have strong leadership, communication, and problem-solving skills, with a commitment to customer satisfaction.

Job description

About the Role

Our client is seeking a motivated and organized Customer Service Supervisor to oversee and direct their customer service operations in Paarl, Western Cape. This critical role involves managing a team of customer service representatives, ensuring they meet performance targets, and upholding the company's standards for customer care. The ideal candidate will have excellent leadership, communication, and problem-solving skills, along with a deep commitment to customer satisfaction. Our client is committed to fostering a supportive and productive work environment where employees can excel. This position presents a valuable opportunity to advance your career in customer service management within a respected organization located in the picturesque town of Paarl. You will be instrumental in shaping the customer experience and driving team efficiency. We are looking for individuals with a passion for service excellence and a proven ability to lead and motivate a team. Your leadership will directly impact customer loyalty and contribute to the company's ongoing success.