Customer Service Associate

Concentrix - CA; Simon's Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service organization in Simon's Town is looking for a Customer Service Associate. This role involves managing customer experiences on an innovative campaign with focused responsibilities on service excellence and solution offering. Ideal candidates should have 12 months experience in an international contact centre, including the ability to soft sell and handle reservations. Benefits include a monthly salary of R8400, medical aid, and team-building opportunities. Candidates must be authorized to work in South Africa.

Benefits

Monthly salary of R8400

Incentives

Medical aid for main member and dependents

Pension Fund

Subsidised transport

Group life cover

Employee Assistance Programme (EAP)

Team building and upskill training opportunities

Qualifications

• Must have 12 months international contact centre experience.
• Proficient in English verbal communication.
• Availability to work shifts between 07:00 and 01:00.

Responsibilities

• Manage high-profile escalated cases from beginning to resolution.
• Proactively offer solutions to customer issues.
• Consistently apply agreed compliance standards.
• Provide excellent customer experiences at all times.

Skills

12 months international contact centre experience

Proficient in English verbal communication

Ability to soft sell and convert a call to a reservation

Self-motivated and highly responsible

Education

Matric

Job description

Job Title: Customer Service Associate

Job Description

Are you looking for an opportunity to jumpstart your career in thetravel industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as aCustomer Service Advisorworking on an internationally innovative campaign.

You will be working on-site from our vibrant Cape Town office, where creativity meets innovative technology. All the while, you will become part of a community of like-minded individuals who become lifelong friends.

ThisCustomer SupportAdvisor role at Concentrix is a great match if you:

• Must have 12 months international contact centre experience (Essential)
• 12 months international contact centre experience in an airline environment (Advantageous)
• Matric
• Availability to work shifts between 07:00 and 01:00 (Essential)
• Ability to soft sell and convert a call to a reservation
• Proficient in English verbal communication
• Are self-motivated and highly responsible

What is in it for you?

• A monthly salary of R8400
• Incentives
• Medical aid for the main member / medical insurance for the employee, and two dependents
• Pension Fund
• Subsidised transport
• Group life cover
• Fantastic Employee Assistance Programme (EAP)
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

What you will do in this role

• Taking ownership of high-profile, escalated cases from beginning to resolution
• Manage work orders within business SLA's
• Proactively offer solutions to any issues or concerns that customers might face
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all timesProtecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all times
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face
• Your qualifications and experience

Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location: ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

Language Requirements:

Time Type:

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