Customer Service Agent - Airline Campaign

WNS; Cape Town; On-site; ZAR 167,400 - 234,360; Full time

Job summary

WNS is seeking a Customer Service Associate to handle CSA process phone transactions in Airline contact centers in Cape Town. The role focuses on resolving issues, processing requests, and delivering excellent service to general and premium clients.

Candidates should have Matric, 1 year of call center experience, computer literacy, and strong English communication. Willingness to work graveyard shifts, weekends and public holidays is required.

Qualifications

• Matric/Grade 12 qualification.
• 1 year call center experience.
• Strong verbal and written English communication skills.

Responsibilities

• The CSA process phone transactions in Airline contact centers.
• Provide customer service through issue resolution and request processing, delivering excellent service to general and premium customers.
• Meet and exceed client proposed metrics and promote core values of WNS in all aspects of work.

Skills

English communication

Computer literacy

Education

Matric/Grade 12

Job description

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Job Description

Key Responsibility Areas:

• The CSA process phone transactions in Airline contact centers.
• To provide customer service through issue resolution, request process and provide excellent customer service to general and premium customers.
• Meet and exceed client proposed metrics and promote core values of WNS in all aspects of work.

Previous travel experience would be an advantage.

Must be prepared to work graveyard shifts including weekends and public holidays.

Qualifications

• Matric/Grade 12 qualification.
• 1 year call center experience.
• Computer literate.
• Strong verbal and written English communication skills.

Behavioural Traits

• Attention to detail.
• Patience.
• Empathy.
• Positive attitude.
• Adaptable.
• Ability to work under pressure and multi‑task.
• Ability to work in a structured environment.
• Organised.

Additional Information

Monday to Sunday – 24/7 shifts.