Customer Service Advisor

Activate Group Limited; Newcastle; On-site; ZAR 473,000 - 711,000; Full time

Job summary

A growing customer service company is seeking a Customer Service Advisor in Newcastle. The role involves greeting customers, managing vehicle logistics, and delivering exceptional service. Candidates should have strong communication skills and the ability to handle complaints professionally. The company offers a supportive environment with benefits including bonuses and health plans.

Benefits

33 days holiday

Personal health cash plan

Enhanced parental pay

Monthly and Annual Bonus schemes

Free breakfasts and fruit

Qualifications

• Ability to manage the logistics of a collection/delivery service.
• Experience in delivering exceptional customer service.
• Capability to understand and implement complex processes.

Responsibilities

• First point of contact for customers in the Bodyshop.
• Coordinate collection and delivery service.
• Regularly update customers on repair progress.
• Process payments and handle complaints.

Skills

Strong attention to detail

Excellent communication skills

Good time management

Computer literate

Ability to deal professionally

Job description

Job title: Customer Service advisor

Location: AAR Newcastle Unit 2 Balliol Business Park Benton Newcastle-Upon-Tyne NE12 8EW

Hours: 42.5 hours a week

Overview

Due to company growth and expansion were looking for a Customer Service Advisor to be part of our success story.

Role overview

First point of contact for customers and colleagues visiting the Bodyshop. Responsibilities include greeting customers issuing courtesy cars liaising with the workshop and updating customers.

Responsibilities

• Responsible for the reception area including greeting customers and providing a positive and welcoming experience.
• Deliver exceptional customer service.
• Co-ordinate and manage the logistics of a collection / delivery service based on a large fleet of courtesy cars.
• Liaise with the workshop to determine vehicle completion times and delays relaying any special instructions from the customer with regards to deadlines.
• Regularly update the customer with progress on their repair.
• Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs.
• Process payments and issue invoices.
• Supporting with handling complaints in line with Company policy.
• Adhere to all company policies procedures and service level agreements.
• Knowledge and compliance with Health and Safety regulations.

Skills and experience

• Strong attention to detail.
• Ability to deal professionally with the issues that arise.
• Excellent communication skills in all areas including by telephone email and in face-to-face situations.
• Computer literate.
• Ability to understand implement and review complex processes.
• Proactive.
• Ability to organise time and resources.
• Good time management and prioritisation skills.
• Handling confidential information.

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Monthly and Annual Bonus schemes
• Life assurance : three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

What you can expect from us

At Activate Group looking after team members is a major priority. Whether youre at our smart Halifax or Peterborough offices one of our AAR sites or working from home well make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first to impressive rewards for our employee of the month and little perks like free fruit and cereal well go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UKs 100 fastest-growing private companies we employ more than 700 team members nationwide.

We work with some of the UKs largest fleets and insurance companies supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process repairing vehicles at our own Activate Accident Repair body shops and through a UK-wide network of independent repair partners.

Want to know what its like to work with us Take a look at our purpose and values. They define who we are and how we work with team members customers and suppliers :

Purpose: Make someones bad day better

Values

• Make it happen Be accountable. Take the initiative work fast and do a great job.
• Strive for better Be bold. Challenge the norm make small improvements often.
• Win together Be a team-player. Win together learn together respect each other.

Required Experience: Unclear Seniority

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Type: Full-Time

Experience: years

Vacancy: 1