Customer Request Coordinator (Maternity Cover)

ABSOLUTE PETS; Milnerton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Absolute Pets is seeking a Customer Request Coordinator for a maternity cover in the Western Cape. The role focuses on sourcing products for customer requests, ensuring timely feedback, and coordinating stock movement between stores and warehouses to fulfil customer needs.

The successful candidate will liaise with stores, warehouses and suppliers, maintain supplier relationships, and communicate professionally with customers. Strong project management and admin skills are essential.

Qualifications

• Ability to work on a project and see it through.
• Knowledge of pet industry is advantageous
• Customer-centric approach
• Strong interpersonal skills
• Excellent communication skills
• Ability to communicate across all levels and work with multiple departments
• Independent and critical thinker
• Proficient in Microsoft Excel and Word
• Deadline-driven with good time management
• Initiative and resourcefulness

Responsibilities

• Assist with sourcing of products for customer requests.
• Ensure all requests are dealt with and that customers receive feedback.
• Oversee that all customer requests are followed through to ensure a positive customer experience.
• Assist with arranging movement of stock between stores and/or warehouses for customers.
• Liaise with stores, warehouses and suppliers to fulfil requests.
• Communicate professionally and promptly with customers about requests.
• Recommend alternative products to customers.
• Maintain up-to-date knowledge of supplier ranging.
• Source suppliers and build/maintain relationships.
• Negotiate price and quantity with suppliers.
• Adapt to diverse customer needs across regions.
• Provide weekly reporting on customer requests to managers.
• Assist merchandise team with ad hoc duties.

Skills

Project management

Customer centric

Interpersonal skills

Communication skills

Time management

Analytical thinking

Independent thinking

Cross-department collaboration

Resourcefulness

Tools

Excel

MS Office

Job description

Absolute Pets are the leading pet specialist retailers in South Africa with over 200 stores nationwide. An opportunity has become available in our commercial department for a Customer Request Coordinator for a maternity cover who has strong project management skills, administrative abilities and is customer centric. The person will be required to assist stores in sourcing products for any customer requests and ensuring that the correct follow through has occurred to ensure the request has been filled. The position will report into the Buying Manager.

Duties include:

• Assist with sourcing of products for customer requests.
• Ensure all requests are dealt with and that the customers have received feedback.
• Oversee that all customer requests are being followed through to ensure the Absolute Pets customer experience.
• Assist with arranging movement of stock between stores and or warehouses for customers.
• Liaising with stores, warehouses, and suppliers to fulfil requests.
• Professional and prompt communication with customers about any requests.
• Recommend alternative products to customers.
• Up to date knowledge of supplier ranging.
• Sourcing suppliers and build and maintaining relationships.
• Negotiating price and quantity with suppliers
• Adapting to various customer needs across regions.
• Weekly reporting on customer requests to managers
• Assist merchandise team with ad hoc duties.

Requirements:

• Ability to work on a project and see it through.
• Knowledge of pet industry is advantageous
• Customer centric
• Strong interpersonal skills.
• Excellent communication skills.
• Work well across different departments and ability to communicate at all levels.
• Independent and critical thinker.
• Knowledge of Microsoft Suite, with a focus on Excel
• Exceptional administrative skills
• Deadline driven and excellent time management skills
• Ability to show initiative and be resourceful