Customer Relationship Manager Cape Town

Hire Resolve; Cape Town; On-site; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Market-related salary

Training & development

Paid time off

Job summary

Hire Resolve is seeking a Customer Relationship Manager to join their client in the Retail industry. You will build and maintain strong relationships with retail customers, ensure their satisfaction with products and services, and identify opportunities for upselling.

You will be the main point of contact for assigned customers, handle inquiries, resolve issues, and collaborate with internal teams to coordinate customer projects, monitor satisfaction levels, and develop strategies to increase

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• Proven experience as a Customer Relationship Manager or relevant role in the retail industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and negotiation abilities.
• Ability to build and maintain strong customer relationships.
• Proficient in MS Office suite.
• Detail-oriented and highly organized.
• Ability to work well in a team and collaborate with internal stakeholders.

Responsibilities

• Develop and maintain productive relationships with assigned retail customers
• Ensure excellent customer service standards are met and maintained
• Identify customer needs and proactively provide solutions and recommendations
• Monitor customer satisfaction levels and address any issues or concerns
• Collaborate with internal teams to ensure timely delivery of products and services
• Identify opportunities for upselling and cross-selling
• Prepare and present reports on customer performance and satisfaction

Skills

Relationship building

Communication skills

Negotiation

Problem solving

Team collaboration

Attention to detail

Retail industry experience

Education

Bachelor's degree in Business, Marketing, or related field

Tools

MS Office

Job description

Customer Relationship Manager

Hire Resolve is currently seeking a highly motivated and experienced Customer Relationship Manager to join their client's team in the Retail Industry. As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with retail customers, ensuring their satisfaction with products and services, and identifying opportunities for growth and upselling.

You will serve as the main point of contact for assigned customers, handling inquiries, resolving issues, and delivering exceptional customer service. In addition, you will collaborate with internal teams to coordinate customer projects, monitor customer satisfaction levels, and develop strategies to increase customer retention and loyalty.

Responsibilities:

• Develop and maintain productive relationships with assigned retail customers
• Ensure excellent customer service standards are met and maintained
• Identify customer needs and proactively provide solutions and recommendations
• Monitor customer satisfaction levels and address any issues or concerns
• Collaborate with internal teams to ensure timely delivery of products and services
• Identify opportunities for upselling and cross-selling
• Prepare and present reports on customer performance and satisfaction

Requirements:

• Bachelor's degree in Business, Marketing, or a related field
• Proven experience as a Customer Relationship Manager or relevant role in the retail industry
• Excellent communication and interpersonal skills
• Strong problem-solving and negotiation abilities
• Ability to build and maintain strong customer relationships
• Proficient in MS Office suite
• Detail-oriented and highly organized
• Ability to work well in a team and collaborate with internal stakeholders

Benefits:

• Salary: Market Related
• Training and Development
• Paid Time Off (PTO) (if applicable)

Contact Hire Resolve for your next career-changing move. Our client is offering a highly competitive salary for this role based on experience. Apply for this role today, contact Rebecca Grylls, Ashley Feldtmann, or Thomas Stacey at Hire Resolve or on LinkedIn.

You can also visit the Hire Resolve website: hireresolve.us or email us your CV: [e-mail]

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.