Customer Insights Research Intern

Company : 1Life Insurance; Gauteng; On-site; ZAR 78,120 - 145,080; Part time

Job summary

1Life Insurance in Gauteng is seeking a Research Intern to support data collection, analysis, auditing, and reporting to generate actionable insights for business decisions.

You will assist with customer research, monitor key performance measures, and contribute to customer experience initiatives while developing practical research and data-analysis skills. This internship emphasizes hands-on learning in a real-world environment.

Qualifications

• Degree or Diploma in Marketing, Research Psychology, Sociology, Social Sciences, or a related field.
• Basic competency in Microsoft Office.
• Strong verbal and written English communication skills.
• Knowledge of research methodologies and data analysis is advantageous.

Responsibilities

• Collect and organize customer and business data.
• Assist with data analysis to identify trends and opportunities.
• Support customer research activities, including surveys and feedback analysis.
• Conduct data and process audits to ensure accuracy and completeness.
• Prepare reports for stakeholders.
• Monitor customer and business performance measures.
• Identify customer needs and areas for improvement.
• Assist with customer experience projects.
• Present research findings and insights clearly and effectively.

Skills

Data analysis

Verbal and written English

Education

Degree/Diploma in Marketing or Social Sciences

Tools

Microsoft Office

Job description

1Life Insurance in Gauteng is seeking a Research Intern to support data collection, analysis, auditing, and reporting to generate actionable insights for business decisions.

You will assist with customer research, monitor key performance measures, and contribute to customer experience initiatives while developing practical research and data-analysis skills. This internship emphasizes hands-on learning in a real-world environment.