Customer Experience Specialist

takealot.com; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

takealot.com is seeking a MRD Customer Engagement Assistant for the Cape Town team. The role involves resolving customer issues across social, product, and service channels, while collaborating with internal teams to ensure fast, effective solutions.

The position offers a dynamic environment with social media interaction and customer-centric problem solving. The ideal candidate uses empathy, strong communication, and data-driven decisions to deliver exceptional customer experiences in a

Qualifications

• Senior Certificate or Higher qualification.
• Minimum 12 months within customer service experience.
• Flexibility to work rotational shifts including weekends, public holidays and night shifts.

Responsibilities

• Resolve product or service problems by clarifying the customer's complaint and determining the best solution.
• Utilise a variety of software tools to navigate customer accounts and communicate solutions.
• Liaise with internal departments to solve customer queries and interact with Mr D Food teams.
• Assess service failures to identify root causes and prevent recurrences.
• Review customer satisfaction ratings and engage customers to improve resolution outcomes.
• Monitor and respond to customers via social media channels for Mr D Food.

Skills

Customer service

Typing

Phone skills

Computer literacy

Multitasking

Communication

Empathy

Education

Senior Certificate or Higher

Job description

takealot.com is seeking a MRD Customer Engagement Assistant for the Cape Town team. The role involves resolving customer issues across social, product, and service channels, while collaborating with internal teams to ensure fast, effective solutions.

The position offers a dynamic environment with social media interaction and customer-centric problem solving. The ideal candidate uses empathy, strong communication, and data-driven decisions to deliver exceptional customer experiences in a