Customer Experience & Operations Manager

AtripleA recruitment & temps; Pretoria; On-site; ZAR 203,112 - 243,288; Full time

Job summary

A recruitment agency in Pretoria is looking for a Customer Relationship Manager to ensure effective management of customer service agents and uphold high service standards. This role includes overseeing performance metrics, assisting with customer queries, and coaching staff. Candidates should possess strong leadership abilities, problem-solving skills, and excellent communication. The position offers a salary of R20 000 per month, which is negotiable.

Qualifications

• Sound operational knowledge of call centre and customer services management.
• Dynamic and inspiring leader.
• Ability to cope and thrive under pressure.

Responsibilities

• Ensure effective, efficient communication of CS performance metrics.
• Assist employees with complex queries and requests.
• Supervise and coach interaction centre employees.

Skills

Customer-centricity

Attention to detail

Problem-solving skills

Verbal and written communication skills (English/Afrikaans)

Leadership and people management skills

Job description

A recruitment agency in Pretoria is looking for a Customer Relationship Manager to ensure effective management of customer service agents and uphold high service standards. This role includes overseeing performance metrics, assisting with customer queries, and coaching staff. Candidates should possess strong leadership abilities, problem-solving skills, and excellent communication. The position offers a salary of R20 000 per month, which is negotiable.