Customer Experience Architect — Shape CX Strategy (Benoni)

Placements24; Benoni; On-site; ZAR 300,000 - 460,000; Full time

Benefits offered by this job

Competitive salary and benefits

Professional development and training

Collaborative team in Benoni

Job summary

Placements24 in Benoni is seeking a Customer Experience Specialist to enhance customer interactions and loyalty across touchpoints in the Gauteng region. You will analyze journeys, identify pain points, and implement strategies to deliver memorable experiences for every customer.

The role requires a creative and analytical mindset, with strong communication skills and proficiency in feedback tools and CRM systems.

Qualifications

• Experience in customer experience, customer service management, or a related field.
• Strong analytical skills and data interpretation abilities.
• Excellent communication and presentation skills.
• Proficiency in customer feedback tools and CRM systems.
• A proactive and creative approach to problem-solving.

Responsibilities

• Map and analyze customer journeys across all touchpoints.
• Identify areas for improvement in customer service processes and communication.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Gather and analyze customer feedback to inform business decisions.
• Collaborate with marketing, sales, and product teams to align customer experience initiatives.

Skills

Customer experience

Customer service management

Analytical skills

Communication skills

CRM systems

Tools

CRM software

Job description

Placements24 in Benoni is seeking a Customer Experience Specialist to enhance customer interactions and loyalty across touchpoints in the Gauteng region. You will analyze journeys, identify pain points, and implement strategies to deliver memorable experiences for every customer.

The role requires a creative and analytical mindset, with strong communication skills and proficiency in feedback tools and CRM systems.