Customer Compliance & Service Specialist

Core Group ZA; Sandton; On-site; ZAR 240,000 - 360,000; Full time

Job summary

iStore, Africa's largest Apple Premium Reseller, is seeking a customer-focused professional to support compliance verification and customer operations. You will review documents for accuracy, communicate with customers to obtain data, and manage tickets within SLA timelines.

The role requires high attention to detail, strong administrative and communication skills, and the ability to work in a fast-paced environment.

Qualifications

• Matric certificate or relevant tertiary qualification.
• Strong administrative and communication skills.
• Ability to work in a fast-paced environment with high attention to detail.

Responsibilities

• Verify customer documents and submitted information.
• Manage customer tickets and meet SLA targets.
• Answer inbound customer calls and troubleshoot issues.
• Escalate unresolved or high-risk cases.
• Maintain clear communication and manage customer expectations.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

Matric certificate

Tertiary qualification (relevant)

Job description

iStore, Africa's largest Apple Premium Reseller, is seeking a customer-focused professional to support compliance verification and customer operations. You will review documents for accuracy, communicate with customers to obtain data, and manage tickets within SLA timelines.

The role requires high attention to detail, strong administrative and communication skills, and the ability to work in a fast-paced environment.