Customer Compliance & Service Officer

Core Group ZA; Sandton; On-site; ZAR 240,000 - 360,000; Full time

Job summary

iStore, Africa's largest Apple Premium Reseller, is seeking a customer-focused professional to support compliance verification and customer operations. You will review documents for accuracy, communicate with customers to obtain data, and manage tickets within SLA timelines.

The role requires high attention to detail, strong administrative and communication skills, and the ability to work in a fast-paced environment.

Qualifications

• Matric certificate or relevant tertiary qualification.
• Strong administrative and communication skills.
• Ability to work in a fast-paced environment with high attention to detail.

Responsibilities

• Verify customer documents and submitted information.
• Manage customer tickets and meet SLA targets.
• Answer inbound customer calls and troubleshoot issues.
• Escalate unresolved or high-risk cases.
• Maintain clear communication and manage customer expectations.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

Matric certificate

Tertiary qualification (relevant)

Job description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa, we provide expert advice, Apple Authorised Repairs, Business and Education solutions, training, and technical support for all things Apple.

Purpose of the Role

We are looking for a customer-focused and detail-oriented professional to support both compliance verification and customer operations.

You will review customer documentation for accuracy and compliance, communicate with customers to get relevant data and documents, manage customer tickets within SLA timelines, answer inbound customer calls, troubleshoot issues, and ensure customers receive clear communication and excellent service throughout their journey.

Key Responsibilities

• Verify customer documents and submitted information
• Manage customer tickets and meet SLA targets
• Answer inbound customer calls
• Troubleshoot and resolve customer issues
• Manage customer expectations and communication
• Escalate unresolved or high-risk cases

Requirements

• Matric certificate or relevant tertiary qualification
  
• Experience working with compliance and risk processes
• Strong administrative, communication, and problem-solving skills
• Ability to work in a fast-paced environment with high attention to detail

Competencies

• Strong attention to detail
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and escalations simultaneously
• Customer-focused with a proactive approach
• Strong organisational and problem-solving ability
• Ability to work independently and within a team

If your application is successful, background checks will be conducted (criminal record, credit, ID verification, matric verification, and references).