Customer Care Team Lead

Ferva Business Partners; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic business solutions provider is seeking a Team Lead to support the Call Centre Manager in overseeing day-to-day operations. This role involves supervising call centre agents, maintaining quality service, and driving team performance. The ideal candidate should have strong leadership, excellent communication skills, and the ability to foster team development. Requirements include prior experience in a call centre environment and proficiency in relevant technology tools. Join us to enhance customer satisfaction through effective team management.

Qualifications

• Previous experience in a call centre or customer service environment.
• Demonstrated leadership experience or potential.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Supervise a team of call centre agents and ensure high performance.
• Monitor and evaluate customer interactions to meet quality standards.
• Assist in training new team members on procedures and skills.

Skills

Leadership qualities

Excellent communication

Problem-solving

Interpersonal skills

Education

High school diploma or equivalent; bachelor's preferred

Tools

CRM systems

Call routing software

Job description

A dynamic business solutions provider is seeking a Team Lead to support the Call Centre Manager in overseeing day-to-day operations. This role involves supervising call centre agents, maintaining quality service, and driving team performance. The ideal candidate should have strong leadership, excellent communication skills, and the ability to foster team development. Requirements include prior experience in a call centre environment and proficiency in relevant technology tools. Join us to enhance customer satisfaction through effective team management.