Customer Banking Consultant (FAIS)

ABSA BANK LIMITED; Secunda; On-site; ZAR 260,000 - 400,000; Full time

Job summary

ABSA Bank Limited is seeking an individual retail banking advisor to provide needs-based financial advice, sales, and service to customers in branch environments.

You will support lead generation, manage customer portfolios, and promote digital banking while upholding FAIS, AML/CFT, TCF, and POPIA standards.

Qualifications

• Experience delivering needs-based financial advice to retail customers.
• Ability to meet sales targets with compliant practices.
• Familiarity with FAIS, AML/CFT, and POPIA guidelines is a plus.

Responsibilities

• Proactively acquire customers and deliver on sales targets.
• Provide professional customer service across touchpoints.
• Build and maintain client relationships through regular reviews.
• Support digital banking adoption and customer education.

Skills

Sales

Customer service

Financial advisory

Education

FETC Banking

FETC Finance

Job description

Empowering Africa’s tomorrow, together…one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Belonging at AbsaAbsa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.Job SummaryTo provide needs-based financial advice, sales, and service to individual retail banking customers, enabling them to meet their personal financial goals while ensuring compliance with FAIS, Treating Customers Fairly (TCF), and bank risk frameworks.Job DescriptionKey ResponsibilitiesProactively acquire customers and deliver sales against agreed targets.Deliver efficient and professional customer service and resolve queries across all touchpoints.Support lead generation and simplex activities to contribute to branch growth.Action and conversion of quality leads and campaigns; maintain pipeline hygiene and accurate reporting.Execute DHA and MVNO offerings precisely and securely, meeting service levels and audit requirements.Champion digital and self-service adoption including customer education to reduce assisted transactions.Operate flexibly across diverse branch formats and customer segments.Deliver first‑time‑right customer outcomes and uphold service excellence.Apply governance, risk and compliance standards (incl. FAIS, AML/CFT, TCF, POPIA) in every interaction.Collaborate within the team and contribute to a continuous improvement of performance culture.Deliver a consistently exceptional in-branch customer experience by proactively welcoming, guiding, and supporting customers, while promoting efficient service, alternative banking channels, and upholding Absa’s service standards, image, and brand in a safe, professional, and well‑managed branch environment.ACCOUNTABILITIESCustomer Advisory & SalesConduct comprehensive personal financial needs analysesProvide advice and sell approved retail banking products (transactional accounts, savings, lending, credit, insurance, investments as applicable)Explain product features, benefits, risks, and costs clearlyAchieve individual sales, growth, and cross-sell targetsCustomer Relationship ManagementBuild and maintain long-term relationships with assigned customersProactively manage customer portfolios to retain and grow valueConduct regular portfolio reviews and engagement follow-upsCustomer Experience & ServiceDeliver a professional, consistent, and personalised customer experience through welcoming, guiding, and supporting customers, while promoting efficient service, alternative banking channelsUphold Absa’s service standards, image, and brand in a safe, professional, and well‑managed branch environment.Resolve customer queries and manage escalations effectivelySupport digital adoption and financial education initiativesCompliance, Risk & GovernanceOperate in accordance with FAIS, FICA, AML, and internal risk policiesMaintain accurate advice records, documentation, and disclosuresComplete regulatory training and CPD requirementsIdentify and escalate conduct or operational risksEducationFurther Education and Training Certificate (FETC): Banking, Further Education and Training Certificate (FETC): Finance