Customer Assistant: Foods Merchandiser- Walmer Park

Woolworths; Gqeberha; On-site; ZAR 100,000 - 134,000; Full time

Benefits offered by this job

None

Job summary

Woolworths in Walmer Park seeks a Customer Assistant: Foods Merchandiser to deliver exceptional customer service in a vibrant food retail environment. You will greet customers, assist with product options, and manage stock with rotation and replenishment while upholding hygiene standards.

Candidate should have Grade 12 or equivalent, basic computer literacy, and a passion for food retail. The role offers a flexible schedule with various shifts and teamwork in a supportive, dynamic environment.

Qualifications

• Grade 12 or equivalent NQF level.
• Basic computer literacy for digital tasks.
• Experience in food retail or customer service is advantageous.

Responsibilities

• Greet and assist customers, ensuring a positive shopping experience.
• Rotate stock, manage replenishment, and maintain hygiene standards.
• Assist with promotions and product options when items are unavailable.
• Identify quality concerns and manage returns or reports to supervisors.
• Follow shop-keeping policies, planograms, and shrinkage controls.
• Support team through punctuality, dress code, and collaboration.

Skills

Communication skills

Basic computer literacy

Stock management

Attention to detail

Flexibility

Education

Grade 12

National Certificate

Job description

Closing Date 2026/10/04

Reference Number WWL260927-3

Job Title Customer Assistant: Foods Merchandiser- Walmer Park

Job Type Full Time

Business Unit Corporate Stores

Location - Country South Africa

Location - Province Eastern Cape

Location - Town / City Gqeberha

Location Description Areas that accessible to Walmer Park excluding Uitenhage, Dispatch and Kariega.

Minimum Education Level Grade 12 | National Certificate

Job Advert Summary

Join Woolworths as a Customer Assistant: Foods Merchandiser and be part of a team dedicated to delivering exceptional customer service in a vibrant food retail environment. Located in Walmer Park, you will play a key role in ensuring health, safety, and food handling standards are met, while maintaining an inviting shopping experience. Your responsibilities include greeting and assisting customers, managing stock through rotation and replenishment, and upholding hygiene and shrinkage control practices. We value strong communication, punctuality, and teamwork, offering a flexible schedule with opportunities to work various shifts. If you have a Grade 12 qualification or equivalent, basic computer literacy, and a passion for food retail, Woolworths is the place to grow your career. Join us and be part of a company committed to quality, innovation, and customer satisfaction. Apply today to make a difference in people's lives and enjoy a supportive, dynamic work environment.

Minimum Requirements

• Minimum education level: Grade 12 or equivalent NQF level
• Basic computer literacy to handle essential digital tasks
• Experience in a food retail or similar customer service environment is advantageous
• Ability to work flexible shifts, including early mornings, night shift and weekends
• Strong communication skills to engage effectively with customers and team members
• Basic numeracy and literacy skills for stock management and record-keeping
• Knowledge of food safety, hygiene standards, and cold chain management
• Attention to detail to ensure stock rotation, merchandising, and shrinkage control
• Demonstrated personal discipline including punctuality, dress code adherence, and team collaboration
• Ability to identify quality issues and manage returns or report suspicious activities responsibly

Duties and Responsibilities

• Deliver exceptional customer service by greeting customers warmly and responding to their needs effectively.
• Apply selling skills by advising customers on product options, promotions, and alternatives when items are unavailable.
• Manage stock efficiently by implementing stock rotation, maintaining cold chain and hygiene standards, and replenishing shelves accurately.
• Identify and address quality concerns promptly, including isolating damaged goods and managing returns to vendors.
• Adhere strictly to shop-keeping disciplines including gap policies, planograms, and maintaining a clean, tidy department.
• Minimise shrinkage by reporting dishonest acts, managing stock losses, and following red flag processes and security protocols.
• Demonstrate product knowledge to assist customers and promote new lines and ongoing promotions in the department.
• Exhibit personal leadership through punctuality, adherence to dress code and hygiene standards, and active participation in team meetings.