Customer Advocacy Specialist - Paarl

Placements24; Stellenbosch; Hybrid; ZAR 360,000 - 520,000; Full time

Job summary

Placements24 is seeking a dedicated Customer Advocacy Specialist to join a customer-centric team in the Western Cape. The role focuses on building strong relationships, gathering testimonials, and turning satisfied clients into brand advocates.

The position offers hybrid work with in-office days in Paarl and remote flexibility. The ideal candidate will have excellent communication skills, a passion for customer success, and the ability to drive loyalty through proactive engagement.

Qualifications

• Experience in customer success, marketing or community management.
• Excellent written and verbal communication, presentation skills.
• Strong interpersonal skills and ability to build rapport.
• Experience in social media management and online communities.
• Ability to analyze data and report on program effectiveness.
• Customer-focused mindset with a passion for positive experiences.
• Organized, detail-oriented with strong project management.
• Comfort with hybrid teams and commuting to Paarl office.
• Creative, proactive approach to fostering loyalty.

Responsibilities

• Identify and engage customer advocates.
• Build relationships with key customers.
• Gather testimonials, case studies, and success stories.
• Manage online communities and social media.
• Organize customer events or webinars.
• Respond to feedback across channels.
• Liaise between customers and internal teams.
• Track and report metrics for advocacy programs.
• Identify opportunities to enhance customer experience.
• Champion customer perspective in planning.

Skills

Customer success

Marketing

Community management

Communication skills

Social media management

Data analysis

Project management

Hybrid work

Job description

About the Role

Our client is seeking a passionate and dedicated Customer Advocacy Specialist to join their customer-centric team. This role is instrumental in building and nurturing strong relationships with our customer base, transforming satisfied clients into enthusiastic brand advocates. You will be responsible for engaging with customers, gathering feedback, highlighting positive experiences, and driving initiatives that foster loyalty and community. This position operates on a hybrid schedule, allowing for a blend of in-office collaboration in the picturesque region of Paarl, Western Cape , and remote flexibility. The ideal candidate possesses excellent communication skills, a genuine passion for customer success, and a knack for creating meaningful connections. We are looking for someone who can champion the customer voice within the organization.

Key Responsibilities

• Develop and execute strategies to identify and engage customer advocates.
• Build and maintain strong relationships with key customers.
• Gather customer testimonials, case studies, and success stories.
• Manage online communities and social media engagement related to customer advocacy.
• Organize and host customer events or webinars (virtual and in-person).
• Respond to customer feedback across various channels, ensuring timely follow-up.
• Act as a liaison between customers and internal teams (marketing, product, sales).
• Track and report on key metrics related to customer advocacy programs.
• Proactively identify opportunities to enhance the customer experience and loyalty.
• Champion the customer perspective in internal discussions and strategic planning.

Requirements

• Proven experience in customer success, marketing, community management, or a related field.
• Exceptional communication, writing, and presentation skills.
• Strong interpersonal skills with a natural ability to build rapport.
• Experience in social media management and online community building is a plus.
• Ability to analyze data and report on program effectiveness.
• Customer-focused mindset with a passion for creating positive experiences.
• Organized and detail-oriented with strong project management abilities.
• Ability to work effectively both independently and as part of a hybrid team.
• Must be able to commute to our Paarl, Western Cape office for designated hybrid workdays.
• A proactive and creative approach to fostering customer loyalty.

Benefits

• Our client offers a competitive salary, comprehensive health benefits, and retirement savings plans.
• Employees benefit from the flexibility of a hybrid work model, promoting work-life balance.
• You will have the opportunity to work in a beautiful region of the Western Cape and contribute to a company that truly values its customers.
• Opportunities for professional development and career growth are abundant within this role.
• Join an organization that is dedicated to building strong customer relationships and fostering a thriving community.