IT Business Analyst (Product Development MFA)

FirstRand Bank Limited; Sandton; On-site; ZAR 520,000 - 800,000; Full time

Job summary

FirstRand Bank Limited in South Africa seeks a Business Analyst to liaison among stakeholders, understand bank structures and recommend solutions to achieve goals. This role emphasizes requirements elicitation, process improvement, and BaNCS SP system exposure within a custody context.

Two-plus years in BA, a relevant degree, and BANCS SP familiarity are preferred. The incumbent will document requirements, conduct gap analyses, coordinate with project teams, and assist in testing and training

Qualifications

• Minimum 2+ years relevant experience in a Business Analyst role.
• Experience in Custody environment is required.
• Experience on the BaNCS SP system is required.
• Knowledge of Master File Administration processing in BaNCS SP is required.
• Exposure to system testing and Global Custody product set is advantageous.

Responsibilities

• Suggest changes to improve work processes to drive value.
• Prepare and share recommendations for process and systems improvements.
• Facilitate workshops to elicit, analyze, communicate, and validate requirements.
• Analyze existing processes and drive improvements with stakeholders.
• Document business/functional requirements.
• Conduct gap analyses to identify feasible solutions.
• Define metrics and acceptance criteria with stakeholders.
• Ensure implementation of requirements and participate in testing.

Skills

Business analysis

Custody domain

BaNCS SP

System testing

Stakeholder management

Education

Bachelor's degree (e.g. B.Com, BSc Info Systems or Engineering)

Business Analyst Diploma (Advantageous)

Tools

BaNCS SP system

Master File Administration

Job description

Job Description

The purpose of the role is as follows: To work as a liaison among stakeholders, using a set of tasks and techniques, in order to understand the structure, policies and operations of the bank and to recommend solutions that enable the bank to achieve its goals.

Responsibilities

• Suggest changes in executing work processes to better drive value and benefits for the business.
• Prepare and share recommendations for process and systems improvements in relevant area of accountability.
• Facilitate one-on-one or group workshops to elicit, analyze, communicate, and validate requirements for changes to business processes and policies and, where relevant, IT systems.
• Analyze existing processes and facilitate improvements with stakeholders.
• Document business/functional requirements.
• Conduct a gap analysis to identify the most feasible solution to meet requirements.
• Work with business stakeholders to define metrics/performance goals and acceptance criteria for solution and ensure the implementation of the requirements.
• Clarify the business requirements and functional/process specifications for relevant stakeholders.
• Work with project team to define metrics/performance goals and acceptance criteria for solution and system and ensure the implementation of the requirements.
• Participate in the test effort to ensure that the delivered solution meets agreed business requirements and functional/process specifications.
• Participate in post project implementation review.
• Provide input into compiling or write system manuals where required.
• Compile training material and provide end-user training to stakeholders where relevant.
• Prioritize requirements (critical and non-critical) with Project Manager to identify project deliverables and time frames.
• Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes.
• Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered.
• Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts.
• Anticipates consequences and adapts problem solving based on continual feedback.
• Act speedily to resolve problems, queries and complaints.
• Adapt communication styles to meet the needs of different audiences.

Qualifications and Experience

• Minimum relevant Degree (e.g. B. Com, BSc Information Systems or Engineering) is advantageous
• Business Analyst Diploma (Advantageous)
• Minimum 2+ years relevant experience in a Business Analyst role (Advantageous)
• Experience in the Custody environment is a requirement
• Experience on the BaNCS SP system is a requirement
• Knowledge of the Master File Administration processing in the BaNCS SP system is a requirement
• Exposure to system testing is a requirement
• Experience in the Global Custody product set and processes is advantageous

#Post #RMB #LI-ZM1

16/10/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India.

Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach.

Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services.

The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses.

The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets.

All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.