Cross Border Controller

Joinimagine; South Africa; On-site; ZAR 500,000 - 800,000; Full time

Benefits offered by this job

Global career opportunities

Competitive salary

Professional development

Job summary

DHL Global Forwarding, a division of Deutsche Post DHL, seeks a Cross Border Controller in Johannesburg to coordinate road freight cross-border operations. You will manage shipments, bookings, and documentation, ensuring timely customs clearance and effective supplier coordination.

Ideal candidates have 3–5 years of related experience, matric, CW1 certification, and strong MS Office skills. Join a global team delivering end-to-end logistics solutions across 220+ countries.

Qualifications

• Regulation knowledge – Local Customs & Destination Country Customs & Road Transport requirements
• CCO Certified on CW1
• SALOODO! Admin-user Experience
• Customer focused
• Microsoft Office applications (Excel, PowerPoint & Word)
• Capacity to work on Role 3 and Manage Sickfile Dashboard
• Communication skills – written and spoken
• Interpersonal skills
• Negotiation skills
• Planning, organizing & time management skills
• Capacity to work under pressure
• Experience: 3 - 5 years related experience
• Education: Must have a matric

Responsibilities

• Regulate and coordinate road freight cross-border transport (Import, Export & Bonded Transit) efficiently.
• Register shipments and process documentation to enable timely customs clearance.
• Coordinate movement of cargo and manage all supply-chain parties (Shipper, Carrier & Agents).
• Negotiate supplier rates and maintain contracts; support system changes and directives.
• Receive transport orders, book shipments, and track PODs and RIT/RIB procedures.
• Prepare customer reports and ensure compliance with regulations.

Skills

Regulatory knowledge

Negotiation

Planning & time management

Communication skills

Interpersonal skills

Microsoft Office

Education

Matric

Tools

CW1

SALOODO!

eDOCS

Job description

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Job Purpose:

To co-ordinate, control, plan and manage all aspects within the road freight cross-border (Import, Export & Bonded Transit) transportation. DHL Global Forwarding has an opening Cross Border Controller, Johannesburg, South Africa. Join us in connecting people and improving lives!
In this Cross Border Controller position

• Understand & process Road Freight shipment requests and execute such request expertly.
• To arrange bookings based on customer requirements with the most qualified & cost efficient transport supplier, capable of executing the shipment requirements.
• Register shipments on CW1 & SALOODO! Within the specified timeframes (1 hour) after receiving shipping instructions
• Process shipping documentation acquired from customers in the most adequate way to allow DHL CDZ to efficiently & effectively customs clear the shipment within the specified time frame (3 hours)
• Ensuring all shipping documents related to the file are accurately named and stored on eDOCS, following stated document management best practices
• Ensuring all ACR’s & WIP’s are loaded onto registered file at time of registration
• Ensuring all files are properly billed out within the acceptable time frames following best billing practices & ensuring accepted GP margins are maintained
• To co-ordinate movement of cargo within required/stipulated time frames in order to meet customer needs.
• To manage and monitor all parties in the supply chain of the shipment (Shipper, Carrier & Agents)
• To develop and maintain relationships with suppliers and customers.
• To prepare specific customer reports whenever required.
• Support the Head of Road Freight with, negotiation & maintenance of supplier rates and contracts, new/change of systems, directives.
• Receive and accept transport orders from customers.
• Book shipment with transporter on time.
• Follow up acquittals for RIT/RIB shipments.
• Follow up PODs (proof of delivery) with transporters.
• Arrange collection / packing of customer cargo.
• Supply carrier with transport order instructions, CW1 reference No. & SALOODO! Shipment No.
• Send Pre-alerts to customer & destination offices and agents.
• Invoice shipment based on estimate or rate agreements.
• To produce thorough and accurate documentation ensuring customer satisfaction and compliance to regulations.
• To participate within the department with regards to industry or regulation changes.
• The identification of Hazardous Cargo and ensuring the cargo is transported under the right regime
• Follow up Standard Operating Procedures (general or customer specific).

Now, here is what we need from you!

• Regulation knowledge – Local Customs & Destination Country Customs & Road Transport requirements
• CCO Certified on CW1.
• SALOODO! Admin-user Experience
• Customer focused
• Microsoft Office applications (Excel, PowerPoint & Word)
• Capacity to work on Role 3 and Manage Sickfile Dashboard
• Communication skills – written and spoken
• Interpersonal skills
• Negotiation skills
• Planning, organizing & time management skills
• Capacity to work under pressure
• Experience: 3 - 5 years related experience
• Education: Must have a matric

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.