Cross Border Controller

DHL Supply Chain; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading logistics firm is seeking a Cross Border Controller in Johannesburg, South Africa. The role involves managing all aspects of road freight cross-border transportation, developing supplier relationships, and ensuring timely and efficient shipment processing. Successful candidates will demonstrate strong communication skills, regulatory knowledge, and a customer-focused approach.

Qualifications

• Knowledge of local customs and transport requirements is essential.
• Ability to manage and coordinate all aspects of road freight transportation.

Responsibilities

• Coordinate movement of cargo to meet customer needs.
• Develop and maintain relationships with suppliers and customers.
• Process shipping documentation accurately for efficient clearance.
• Manage and monitor all parties in the supply chain of the shipment.

Skills

Regulation knowledge

Customer focused

Microsoft Office applications

Communication skills

Interpersonal skills

Negotiation skills

Planning, organizing & time management skills

Capacity to work under pressure

Transportation / Logistics jobs

Education

CCO Certified on CW1

Job description

Overview

Job title: Cross Border Controller

Job Location : Gauteng, Johannesburg. Deadline: October 10, 2025. Quick Recommended Links

DHL Global Forwarding has an opening for a Cross Border Controller in Johannesburg, South Africa. Join us in connecting people and improving lives!

To co-ordinate, control, plan and manage all aspects within the road freight cross-border (Import, Export & Bonded Transit) transportation.

Responsibilities

• Understand & process road freight shipment requests and execute such request expertly.
• Arrange bookings based on customer requirements with the most qualified & cost-efficient transport supplier, capable of executing the shipment requirements.
• Register shipments on CW1 within the specified timeframes (1 hour) after receiving shipping instructions.
• Process shipping documentation acquired from customers in the most adequate way to allow DHL CDZ to efficiently and effectively clear the shipment within the specified time frame (3 hours).
• Ensure all shipping documents related to the file are accurately named and stored on eDOCS, following stated document management best practices.
• Ensure all ACR’s & WIP’s are loaded onto registered file at time of registration.
• Ensure all files are properly billed out within the acceptable time frames following best billing practices and ensuring accepted GP margins are maintained. Files need to be opened at inception of the transaction and invoiced upon receipt of the POD or dispatch (as per customer SOP).
• Co-ordinate movement of cargo within required/stipulated time frames to meet customer needs.
• Manage and monitor all parties in the supply chain of the shipment (Shipper, Carrier & Agents).
• Develop and maintain relationships with suppliers and customers.
• Prepare specific customer reports whenever required.
• Support the Head of Road Freight with negotiation and maintenance of supplier rates and contracts, new/change of systems, directives.
• Receive and accept transport orders from customers.
• Book shipment with transporter on time.
• Follow up acquittals for RIT / RIB shipments.
• Follow up PODs (proof of delivery) with transporters.
• Arrange collection / packing of customer cargo.
• Supply carrier with transport order instructions, CW1 reference No.
• Send pre-alerts to customer & destination offices and agents.
• Invoice shipment based on estimate or rate agreements.
• Produce thorough and accurate documentation ensuring customer satisfaction and compliance to regulations.
• Participate within the department with regards to industry or regulation changes.
• Identify hazardous cargo and ensure the cargo is transported under the right regime.
• Follow up Standard Operating Procedures (general or customer specific).

Requirements / Qualifications

• Regulation knowledge – Local Customs & Destination Country Customs & Road Transport requirements
• CCO Certified on CW1
• Customer focused
• Microsoft Office applications (Excel, PowerPoint & Word)
• Capacity to work on Role 3 and Manage Sickfile Dashboard
• Communication skills – written and spoken
• Interpersonal skills
• Negotiation skills
• Planning, organizing & time management skills
• Capacity to work under pressure
• Transportation / Logistics jobs