CRM Solutions Lead (Hybrid) — Zoho Focus

Pathfinders Consulting Pty (LTD); Cape Town; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid working environment

Learning & development opportunities

Employee wellness programme for depend

Zoho Salesforce experience

Job summary

Pathfinders Consulting Pty (LTD) in Cape Town seeks a CRM Solutions Lead to bridge business needs and technology, shaping customer journeys and ensuring CRM adoption. The role spans business, operations, technology and external partners.

You will own CRM design and roadmaps, collaborate with stakeholders, and drive end-to-end CRM improvement across multiple units, including onboarding, sales and support. Hybrid Cape Town work environment is offered.

Qualifications

• Requires CRM or platform experience across business units.
• Experience translating business needs into CRM requirements and workflows.
• Strong understanding of data structures, reporting and integrations.
• Proven ability to deliver projects with stakeholders across ops, sales and tech.

Responsibilities

• Own the design, development and improvement of the CRM platform across multiple business units.
• Translate business requirements into CRM workflows, data structures and priorities.
• Design end-to-end customer journeys across sales, onboarding, servicing and partner channels.
• Develop and maintain a CRM roadmap aligned with priorities and capabilities.
• Coordinate enhancements from requirements through testing, design, and rollout.
• Collaborate with technical teams and implementation partners on automation and integrations.
• Guide decisions on data structures, data quality and reporting.
• Partner with BI teams for accurate and meaningful reporting.
• Manage stakeholders across operations, sales, product, technology and other areas.

Skills

CRM expertise

Stakeholder engagement

Business analysis

Cross-functional work

Data integration

Project delivery

Requirements translation

Change management

Education

Tertiary qualification in Information Systems / BA / CS / Business Admin

Tools

Zoho CRM

Salesforce

HubSpot

Microsoft Dynamics 365

Job description

Pathfinders Consulting Pty (LTD) in Cape Town seeks a CRM Solutions Lead to bridge business needs and technology, shaping customer journeys and ensuring CRM adoption. The role spans business, operations, technology and external partners.

You will own CRM design and roadmaps, collaborate with stakeholders, and drive end-to-end CRM improvement across multiple units, including onboarding, sales and support. Hybrid Cape Town work environment is offered.