Credit Vet & Risk Agent

Vox Telecommunications; Gauteng; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Vox Telecommunications is seeking a Credit Vetting Agent in Gauteng to assess customer applications in line with Credit Risk and Compliance requirements.

You will analyse bank statements and financial information, apply established policies, and make sound decisions to approve, decline or elevate applications. The role emphasises accuracy, customer service, and risk management in a fast-paced environment.

Qualifications

• Matric/Grade 12 is required.
• 3 years' experience in Credit Risk Assessment or Credit Vetting is advantageous.
• Knowledge of Telco products and services, RICA Act, and NCA.
• Ability to assess affordability and analyse financial documentation.
• Strong attention to detail and accuracy.

Responsibilities

• Implement and apply existing Credit Vetting policies and procedures across Consumer and Enterprise environments, ensuring credit risk is effectively and efficiently managed.
• Manage and ensure RICA compliance throughout the customer onboarding process.
• Assess and analyse bank statements and financial information to determine customer affordability and financial capacity.
• Review customer information, identify potential risks and make sound, informed credit decisions.
• Analyse information from various sources and use sound judgement to approve, decline or elevate applications where required.
• Meet and consistently achieve performance and productivity targets while maintaining a high level of accuracy and quality.
• Identify and resolve potential issues or discrepancies during the credit vetting process.
• Provide professional and efficient service to internal and external customers.

Skills

attention to detail

analytical thinking

decision making

communication skills

work under pressure

reporting

customer focus

target-driven

Education

Matric / Grade 12

Job description

Join Our Team | Credit Risk & Compliance

Are you analytical, detail-oriented and confident in making sound credit decisions? Do you thrive in a fast-paced environment where accuracy, customer service and risk management go hand in hand?

We are looking for a Credit Vetting Agent to join our team and play a key role in ensuring that customer applications are assessed accurately, efficiently and in line with our Credit Risk and Compliance requirements.

Key Roles & Responsibilities

• Implement and apply existing Credit Vetting policies and procedures across Consumer and Enterprise environments, ensuring credit risk is effectively and efficiently managed.
• Manage and ensure RICA compliance throughout the customer onboarding process.
• Assess and analyse bank statements and financial information to determine customer affordability and financial capacity.
• Review customer information, identify potential risks and make sound, informed credit decisions.
• Analyse information from various sources and use sound judgement to approve, decline or elevate applications where required.
• Meet and consistently achieve performance and productivity targets while maintaining a high level of accuracy and quality.
• Identify and resolve potential issues or discrepancies during the credit vetting process.
• Provide professional and efficient service to internal and external customers.

Skills, Competencies & Attributes

We are looking for someone who demonstrates:

• Exceptional attention to detail and accuracy.
• Strong analytical and decision-making skills
• Strong problem-solving abilities with a proactive approach to resolving issues.
• Excellent verbal and written communication skills.
• The ability to work effectively under pressure and meet deadlines.
• Strong reporting and administrative skills.
• A customer-focused approach with a commitment to delivering excellent service.
• A target-driven and results-oriented mindset.

Qualifications & Experience

Minimum Requirements:

• Matric / Grade 12.

Advantageous:

• 3 years' experience in Credit Risk Assessment or Credit Vetting.
• Knowledge and understanding of Telco products and services.
• Knowledge of the RICA Act and its application within customer onboarding.
• Knowledge of the National Credit Act (NCA).
• Experience assessing affordability and analysing financial documentation.

Why Join Us?

This is an opportunity to be part of a team where your analysis, judgement and attention to detail directly contribute to responsible customer onboarding and effective risk management.

If you are driven, analytical and ready to make an impact in a dynamic Credit Risk environment, we would like to hear from you!