Credit Risk Administrator

EdUpStairs; Cape Town; Remote; ZAR 228,000 - 257,000; Full time

Job summary

Advania is seeking a Credit Risk Administrator to support day-to-day credit processes and maintain accurate customer records. You will collaborate with Sales, Finance and Operations to process applications, run standard credit checks and update CRM data in a timely manner.

The role requires attention to detail, strong communication, and the ability to work independently within a fast-paced environment. Remote work is possible, with full-time hours and a monthly salary in SA Rand.

Qualifications

• Previous experience in administration, customer service, finance support, or a similar office-based role is helpful.
• Good attention to detail and confidence working with data, documents, and internal systems.
• Clear written and verbal communication skills when dealing with colleagues and customers.

Responsibilities

• Process new customer account forms and check that all required information and documents have been provided.
• Complete standard customer and company checks using the agreed process, escalating any concerns to the Credit Risk Manager.
• Set up and update customer accounts accurately within company systems.
• Review held orders and release them where they meet the agreed guidelines, referring exceptions for approval.
• Maintain accurate customer records, including contact details, credit limits, payment terms, and supporting documents.
• Respond to routine queries from Sales, Finance, Operations, and customers, helping to keep requests moving.

Skills

Attention to detail

Communication skills

Microsoft Office

Data handling

Tools

Microsoft Office

Microsoft Teams

Job description

As a Credit Risk Administrator you will help ensure customer accounts are maintained accurately, credit risk processes run efficiently, and business requests are handled promptly.

Compare CRMs

Working closely with a range of internal stakeholders, you will play an important part in supporting the day-to-day activities of the Credit Risk function and delivering a high standard of service across the business.

Salary & Benefits

The budgeted salary for this role is 20,441 ZAR to 23,000 ZAR monthly, depending on experience.

Responsibilities

• Process new customer account forms and check that all required information and documents have been provided.
• Complete standard customer and company checks using the agreed process, escalating any concerns to the Credit Risk Manager.
• Compare CRMs
• Set up and update customer accounts accurately within company systems.
• Review held orders and release them where they meet the agreed guidelines, referring exceptions for approval.
• Maintain accurate customer records, including contact details, credit limits, payment terms, and supporting documents.
• Respond to routine queries from Sales, Finance, Operations, and customers , helping to keep requests moving.

What Success Looks Like

• Confidently managing new customer account requests, ensuring the right information and documentation is captured and standard credit checks are completed accurately.
• Maintaining accurate customer records, including credit limits, payment terms, contact information and supporting documentation, with strong attention to detail.
• Handling held orders confidently and efficiently, releasing those that meet agreed guidelines and escalating exceptions appropriately.
• Building strong relationships with Sales, Finance and Operations, becoming a reliable point of contact who responds to routine queries promptly and helps keep requests moving.
• Working increasingly independently within the Credit Risk function, effectively prioritising a busy workload, following agreed processes and knowing when to elevate risks or concerns.

Qualifications & Experience

• Previous experience in administration, customer service, finance support, or a similar office-based role is helpful.
• Good attention to detail and confidence working with data, documents, and internal systems.
• Clear written and verbal communication skills when dealing with colleagues and customers.
• Compare CRMs
• The ability to manage a busy workload, follow processes, and complete tasks accurately and on time.
• Comfortable using Microsoft Office and communicating through Microsoft Teams.
• The ability to stay accurate, organised, and decisive under pressure.

About Us:

We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

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FULL TIME Remote OK MonetaryAmount - USD - Array