Credit Controller Supervisor

Fidelity Services Group; Gauteng; On-site; ZAR 360,000 - 540,000; Full time

Job summary

Fidelity Services Group is seeking a Credit Control Supervisor to lead a team responsible for timely collection of outstanding debts and maintaining robust credit control processes.

You will collaborate with internal departments to resolve payment issues, review credit applications, and improve cash flow. The role requires a Bachelor’s degree in finance/accounting and strong Excel skills.

Qualifications

• Bachelor’s degree in finance, accounting, or related field
• Proven experience in credit control or accounts receivable management
• Previous supervisory or team leadership experience
• Strong understanding of credit control processes and principles
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple tasks effectively
• Proficiency in Microsoft Excel and other accounting software
• Attention to detail and high level of accuracy
• Knowledge of relevant legislation and regulations related to credit control
• Professional certification (e.g., CICM) is a plus

Responsibilities

• Lead and manage a team of credit control officers to ensure targets and KPIs are met.
• Implement and maintain credit control policies and procedures.
• Monitor and analyse aged debt reports to identify outstanding accounts and take appropriate action.
• Review and assess credit applications to determine creditworthiness of customers.
• Negotiate payment plans with delinquent customers and escalate unresolved issues to management as necessary.
• Conduct regular reviews of credit limits and terms for existing customers.
• Investigate and resolve customer queries related to invoices and payments.
• Provide training and guidance to credit control team members on best practices and procedures.
• Prepare reports on debt collection activity and performance for management review.
• Liaise with sales, customer service, and other departments to resolve payment disputes and improve collection processes.

Skills

Credit control experience

Team leadership

Excel proficiency

Communication skills

Multitasking

Legislation knowledge

CICM certification

Education

Bachelor’s degree in finance or accounting

Tools

Microsoft Excel

Job description

Credit Control Supervisor

Job Summary

The Credit Control Supervisor is responsible for leading and overseeing the credit control team to ensure efficient and effective collection of outstanding debts and manage the credit control process. The Credit Control Supervisor will work closely with internal departments and external stakeholders to resolve payment issues, minimize bad debts, and improve cash flow.

Key Responsibilities

• Lead and manage a team of credit control officers to ensure targets and KPIs are met.
• Implement and maintain credit control policies and procedures.
• Monitor and analyse aged debt reports to identify outstanding accounts and take appropriate action.
• Review and assess credit applications to determine creditworthiness of customers.
• Negotiate payment plans with delinquent customers and escalate unresolved issues to management as necessary.
• Conduct regular reviews of credit limits and terms for existing customers.
• Investigate and resolve customer queries related to invoices and payments.
• Provide training and guidance to credit control team members on best practices and procedures.
• Prepare reports on debt collection activity and performance for management review.
• Liaise with sales, customer service, and other departments to resolve payment disputes and improve collection processes.

Qualifications And Skills

• Bachelor’s degree in finance, Accounting, or related field.
• Proven experience in credit control or accounts receivable management.
• Previous supervisory or team leadership experience.
• Strong understanding of credit control processes and principles.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks effectively.
• Proficiency in Microsoft Excel and other accounting software.
• Attention to detail and high level of accuracy.
• Knowledge of relevant legislation and regulations related to credit control.
• Professional certification (e.g., CICM) is a plus.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.