Coordinator West Street, Durban (W)

Pedros Chicken; Durban; On-site; ZAR 100,000 - 123,000; Full time

Job summary

Pedros Chicken is opening a brand-new store in Durban and seeking passionate individuals to join the launch team. You will manage shift operations, ensure service quality and productivity, and contribute to building a strong store culture from day one.

Responsibilities include greeting customers, taking orders, presenting food neatly, maintaining cleanliness, and working closely with kitchen staff to ensure smooth order flow. Previous supervisory experience is preferred.

Qualifications

• Experience guiding a team is preferred.
• Strong leadership and organisational skills are essential.
• Ability to work independently and take initiative.

Responsibilities

• Manage shift operations to meet service, quality, and productivity standards.
• Greet customers warmly and create a positive first impression.
• Take customer orders accurately in person, drive-thru, or online.
• Present food and drinks neatly and on time.
• Ensure orders match receipts and special requests.
• Maintain cleanliness of counter, dining area, and stations.
• Follow food safety, hygiene, and company standards.
• Coordinate with kitchen staff for smooth order flow.
• Restock items like cups, lids, sauces, and napkins.

Skills

Customer service

Communication

Leadership

Attention to detail

Time management

Teamwork

Cash handling

Problem-solving

Hygiene & professionalism

Job description

Join our Wackys family as we open our brand-new store in Durban. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

Purpose

Manage shift operations and ensure service, quality, and productivity standards are consistently achieved.

Key Responsibilities

• Greet customers warmly and create a positive first impression
• Take customer orders accurately (in person, drive-thru, or online pickups)
• Present food and drinks neatly, correctly, and on time
• Ensure orders match receipts and special requests
• Maintain cleanliness of the counter, dining area, and presentation stations
• Follow food safety, hygiene, and company standards at all times
• Work closely with kitchen staff to ensure smooth order flow
• Resolve minor customer concerns politely and elevate when necessary
• Restock items such as cups, lids, sauces, and napkins

Competencies

• Strong communication and customer service skills
• Accuracy and attention to detail
• Ability to work in a fast-paced environment
• Time management and multitasking
• Teamwork and cooperation
• Basic cash-handling and POS skills
• Problem-solving and adaptability
• Good personal hygiene and professionalism

Requirements

• Previous supervisory experience preferred.
• Strong leadership and organisational skills.
• Ability to work independently