COO: Drive Transformation, Scale Growth & AI

Boomerang BPO; Cape Town; On-site; ZAR 2,500,000 - 3,800,000; Full time

Benefits offered by this job

Executive-level leadership opportunity

Global client exposure

AI and automation initiatives

Competitive executive package

People-first culture

Job summary

Boomerang BPO is seeking a dynamic Chief Operating Officer to lead our operational engine and shape the next growth phase. You will drive excellence, develop leaders, improve profitability, and ensure top-tier client and employee experiences while embracing AI and automation.

We want a strategic, hands-on leader with strong operational, people and commercial experience, able to turn strategy into results in a fast-paced environment. Join us to build the future of meaningful people connections.

Qualifications

• 12+ years of senior operational leadership experience.
• Experience managing multi-function, multi-account operations.
• Experience working with international UK/EU/US clients is advantageous.
• Proven track record of scaling operations while improving quality, productivity and profitability.
• Strong KPI management and data-driven decision making.

Job description

Boomerang BPO is seeking a dynamic Chief Operating Officer to lead our operational engine and shape the next growth phase. You will drive excellence, develop leaders, improve profitability, and ensure top-tier client and employee experiences while embracing AI and automation.

We want a strategic, hands-on leader with strong operational, people and commercial experience, able to turn strategy into results in a fast-paced environment. Join us to build the future of meaningful people connections.