Control Room Operator | Fixed Term Contract | Shift Work

Interwaste (Pty) Ltd; Germiston; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Interwaste (Pty) Ltd is seeking a seasoned Fleet & Control Room Operator for its Germiston branch on a fixed term contract with 12 hour shift work. The role focuses on surveillance, fleet monitoring, incident management and coordinating responses to keep control room operations running smoothly.

You will monitor CCTV, manage alarms, liaise with dispatch, workshop and management, and produce incident reports.

Qualifications

• Grade 12 (Matric) or equivalent.
• 3+ years in control room, CCTV monitoring, security operations, or call centre.
• Strong verbal and written communication; able to work 12-hour shifts including weekends.

Responsibilities

• Monitor CCTV camera systems and respond to incidents and alarms.
• Dispatch personnel and coordinate with workshop and fleet controllers.
• Prepare incident reports and shift handover documentation.
• Track fleet utilisation and fuel efficiency; ensure regulatory compliance.
• Answer fleet enquiries and inform Workshop of breakdowns.

Skills

Attention to detail

Work under pressure

Communication

Teamwork

Data capture

Overtime readiness

Education

Matric / Grade 12

Tools

Microsoft Office

CCTV monitoring systems

Fleet management software

Job description

Interwaste, a leader in waste management solutions across Southern Africa, is seeking a seasoned Fleet & Control Room Operator [12 Hour Shift Work – Fixed Term Contract] to join our team at the Germiston branch.

With a commitment to sustainability, innovation, and operational excellence, Interwaste is dedicated to creating a better future by transforming waste challenges into impactful opportunities.

Role Overview

The Control Room Operator will play a pivotal role by assisting the Operational Team by providing key surveillance and fleet monitoring and tracking. The successful candidate will be responsible for monitoring systems, managing incidents and alerts, coordinating responses, and ensuring the effective operation of our control room.

KEY RESPONSIBILITIES

CCTV MONITORING

• Monitor CCTV camera systems for the company sites.
• Identify, assess, and respond to incidents and alarms.
• Manage and investigate alerts generated by systems.
• Dispatch relevant personnel when required.
• Maintain accurate records of incidents, activities, and communications.
• Extract, review, and provide CCTV footage for incidents and investigations.
• Liaise with stakeholders, reaction units, emergency services, and management.
• Escalate incidents in accordance with company procedures.
• Ensure all control room procedures and protocols are followed.
• Monitor system functionality and report technical faults promptly.
• Prepare incident reports and shift handover documentation.
• Monitor the movement of vehicles, ensuring adherence to planned routes and schedules.
• Collaborate with dispatchers, fleet controllers and branch managers to maintain seamless operations.
• Coordinate with the workshop to schedule routine services and resolve vehicle breakdowns promptly.
• Answer telephone for fleet enquiries, responding to calls within remit of responsibility professionally and efficiently.
• Receive all breakdown calls and inform the Workshop team accordingly.
• Compile and submit hourly operational reports to management.
• Track and report on fleet utilisation and fuel efficiency to drive cost savings.
• Ensure all line haul operations comply with company policies, industry standards, and local and national transportation regulations.

KNOWLEDGE, SKILLS & ABILITIES

• Excellent Attention to Detail
• Fast and Efficient Worker
• Knowledge of Microsoft Office
• Data Capturing Ability
• Ability to work under pressure
• Ability to work overtime when required.

MINIMUM REQUIREMENTS

• Grade 12 (Matric).
• 3 Years and above Control Room, CCTV Monitoring, Security Operations, or Call Centre experience is required.
• Strong verbal and written communication skills.
• Ability to work 12-hour shifts, including weekends, public holidays, and night shifts.
• Excellent attention to detail and observation skills.
• Ability to remain calm and make decisions during emergency situations.
• Reliable transport to and from work.
• High level of integrity and professionalism.
• Strong problem-solving and decision-making skills.
• Ability to multitask and prioritise effectively.
• Strong administrative and reporting skills.
• Ability to work independently and as part of a team.
• Customer-focused approach when dealing with clients and stakeholders.

Who We Are

Interwaste is a wholly owned subsidiary of Séché Environnement. We are Southern Africa’s leading waste management company, committed to the sustainable preservation of the environment. We leverage technological excellence and innovation to solve a range of waste problems, ensuring accountability, integrity, safety, and excellence in all our operations.

As an equal opportunity’s employer, we uphold a compliant, fair, and inclusive workplace environment.

Interwaste subscribes to the principles of employment equity.