Contractor Coordinator

Herotel 5F74Feffb7E1; East London; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Internal academy

Group Risk Benefits

Medical Benefits

Health and Lifestyle Programmes

Job summary

Herotel East London is seeking a Contractor Coordinator to oversee contractor teams and ensure high-quality field installations and support from POP to customer premises. The role emphasizes strong leadership, stakeholder coordination, and adherence to Herotel standards.

You will manage daily operations, drive KPI-based performance, and align activities with regional and national network strategies while traveling as required.

Qualifications

• Grade 12 qualification.
• 5 years’ experience in a telecommunications technical environment.
• Bachelor’s Degree or Diploma in a related field advantageous.
• Strong leadership and contractor management experience.
• Excellent communication and planning skills.

Responsibilities

• Oversee physical network infrastructure within your area.
• Ensure proper deployment, health, and maintenance of infra at customer sites.
• Act as custodian of the network from POP to the customer network.
• Collaborate with Area Manager to own customer experience on the network.
• Translate goals into clear monthly and daily operational plans.
• Participate in Level-2 MOS collaboration to resolve flow and ops challenges.
• Lead contractor teams: daily plans, resources, safety, and expectations.
• Measure performance with KPIs and QC protocols.
• Report KPI metrics and contractor performance.
• Implement and uphold partnerships with customers and suppliers.
• Coach contractors to meet Herotel standards.
• Facilitate daily Level-1 MOS meetings and resolve triggers.
• Align area ops with regional and national strategies.
• Lead contractors per Herotel values and standards.

Skills

Contractor management

Leadership

Stakeholder communication

Planning and prioritization

Analytical thinking

Education

Bachelor’s Degree or Diploma in a related field

Job description

Are you a technically strong leader who thrives in operational environments and field execution? Join our Networks team as a Contractor Coordinator in East London, where you’ll take ownership of network infrastructure performance in your assigned area and ensure contractors deliver high-quality installations and field support in line with Herotel standards.

The key purpose of this role is to manage and develop contractor teams, oversee daily operational execution, and ensure the health, deployment, and maintenance of network infrastructure from POP to customer premises.

What you’ll do:

• Take responsibility for the physical network infrastructure within your assigned area
• Ensure correct deployment, health, and maintenance of infrastructure and installations at customer premises
• Act as custodian of the network from POP to the customer’s internal network
• Partner with the Area Manager to own the customer’s experience on the network
• Convert business and tactical goals into clear monthly and daily operational plans
• Participate in Level-2 Value Chain MOS collaboration to resolve flow and operational challenges
• Manage contractor teams by ensuring:
  • Daily execution plans are developed, shared, and executed
  • Resources such as tools, vehicles, equipment, and safety protocols are available
  • Clear activity lists and expectations are communicated
  • Performance is measured using KPIs (SQSCT) and QC protocols
• Report on KPIs, metrics, and contractor performance statistics
• Implement and uphold partnership agreements with customer and supplier teams
• Coach and train contractor teams to execute work to Herotel standards
• Facilitate daily Level-1 MOS meetings and resolve identified triggers
• Align area operations with regional and national network strategies
• Lead contractor teams in accordance with Herotel values and operational standards

What you’ll need:

• Grade 12 qualification
• Minimum of 5 years’ experience in a telecommunications technical environment
• Strong understanding of network infrastructure and Herotel operational standards
• Proven leadership and contractor management experience
• Strong communication skills, both written and verbal
• Ability to manage stress and lead under pressure
• Strong planning, organising, leading, and control skills
• Analytical thinking and sound problem-solving ability
• Decision-making and sound judgment capability
• Results-driven and performance-focused mindset
• Resilient, adaptable, and self-aware leadership style
• Ability to coach, develop, and transfer knowledge effectively
• Valid driver’s licence and willingness to travel
• Bachelor’s Degree or Diploma in a related field will be advantageous

What we offer:

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• A friendly, team-driven environment
• Group Risk Benefits
• Medical Benefits
• Health and Lifestyle Programmes

Important Disclaimer:

• Please ensure that the information you provide in your application is true, accurate, and correct.
• Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel’s Employment Equity Plan.
• By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website.
• If you do not hear from us within 14 days, please consider your application unsuccessful.