We are seeking a skilled a Contracts Manager (Suspended Access) who will be responsible for the overall operational, commercial and financial performance of allocated Suspended Access contracts. This is a hands-on, client-facing role requiring strong leadership, technical understanding, sales capability and commercial acumen to ensure the safe, efficient and profitable execution of projects. The successful candidate will oversee site operations, personnel, equipment and resources while driving business development, maintaining customer relationships and ensuring compliance with contractual, health and safety, quality and environmental requirements. The role requires an individual who can balance operational excellence with revenue growth, cost control and customer satisfaction
.KEY RESPONSIBILITY AREAS: Contract & Operations Management
- Oversee the end-to-end execution of Suspended Access contracts, ensuring projects are delivered safely, efficiently, on time and within budget, while achieving agreed gross profit and wage percentage targets.
- Lead and coordinate site managers, supervisors, drivers and operational teams, ensuring effective workforce planning, resource allocation, equipment utilisation and productivity.
- Conduct site visits, assess project requirements, identify technical solutions and ensure effective project handovers, planning and coordination between relevant stakeholders.
- Monitor operational performance, job costing, labour costs, overtime, equipment availability and project progress, implementing corrective measures where required.
- Build and maintain strong working relationships with customers and internal teams to support service delivery, resolve operational challenges and achieve contractual commitments.
Sales & Business Development
- Drive revenue growth by identifying new business opportunities, prospecting potential customers and securing new contracts within the Suspended Access market.
- Develop and maintain strong relationships with existing and prospective customers through regular engagement, site visits, presentations and ongoing account management.
- Prepare and submit competitive quotations, follow up on proposals, negotiate commercial terms and actively manage the sales pipeline through Syrinx.
- Promote the company's technical capabilities, products and value proposition while strengthening the SkyJacks brand and market presence.
- Monitor market trends, competitor activity and customer requirements to identify opportunities for business expansion, customer retention and improved market positioning.
- Manage the commercial performance of contracts, ensuring revenue, gross profit, wage percentage, equipment utilization and profitability targets are achieved.
- Oversee contract administration, including understanding and enforcing terms and conditions, managing contractual obligations and applying relevant contract provisions, including JBCC and NEC.
- Ensure accurate and timely job costing, invoicing, contract claims, price escalations and recovery of additional costs, including customer damages.
- Monitor debtors, outstanding payments, contract expenditure and financial performance, taking appropriate action to manage cash flow and minimize commercial risk.
- Prepare and review monthly financial and operational reports, analyze variances against budgets and implement measures to improve financial performance.
Minimum Qualifications & Experience
- Grade 12 (Matric).
- Minimum of five years' experience as a Site Manager or Contracts Manager, preferably within construction, industrial services or Suspended Access.
- Previous sales and business development experience, including preparing quotations, negotiating and securing contracts.
- Ensure that all work is supported by approved safety files, appropriate risk assessments, toolbox talks and the necessary client and statutory documentation before work commences.